Parramatta Smash Repairs

What You Need to Know Before Getting Your Car Towed in Sydney

Admin — Wed, 13 Jan 2021 07:18:32 +0000

Disclaimer The material provided is for general educational purposes and current when it is first published. The content does not constitute legal advice.

What you need to know before getting your car towed in Sydney

Any sort of vehicle accident where your car is damaged and needs to be towed away from the scene is going to be an unhappy experience. However, the effects can be compounded even further if you aren’t aware of your rights and obligations under NSW law with regard to car towing.

It can be tempting, for instance, to accept an offer of towing services from the first tow truck to arrive on the scene. However, you are not obliged to do so, and in fact this could create additional problems and expense, not to mention worry and frustration. This is why it pays to be informed in advance of any situation where car towing might be required, to ensure you receive the best, most professional service possible.

Parramatta Smash Repairs provides trusted towing services Sydney drivers can rely on. Available 24/7, our services include specialist vehicle recovery in all locations and circumstances, and you can be sure that your car will be transported with great care and professional efficiency.

New South Wales Tow Truck Regulation Scheme

Many people will no doubt be surprised to learn that there is no roster system for the provision of towing services in Sydney — this means that in the aftermath of an accident, multiple tow truck operators could arrive at the scene and offer to tow your vehicle.

This can be unnerving and confusing, particularly at a time when you might be feeling vulnerable. Therefore, if you are involved in an accident, it is important to know that:

You have the right to decide to where your vehicle should be towed;
You have the right to decide who tows your vehicle;
You are entitled to receive advice and assistance from another person before signing a towing authorisation form; and
You should always be given a copy of a towing authorisation form after signing it.

It is illegal for a tow truck operator to attempt to coerce you to accept their services or sign a towing authorisation, nor are they able to make an offer for services other than towing. You are also entitled to receive a complete quote that details all auto towing fees and charges in advance.

It is also helpful to know that licensed accident tow trucks in NSW will have a TT number plate with four numbers before the letters, e.g., 1234-TT.

What should I do after a car accident?

This can be unnerving and confusing, particularly at a time when you might be feeling vulnerable. Therefore, if you are involved in an accident, it is important to know that:

You have the right to decide to where your vehicle should be towed;
You have the right to decide who tows your vehicle;
You are entitled to receive advice and assistance from another person before signing a towing authorisation form; and
You should always be given a copy of a towing authorisation form after signing it.

It is also helpful to know that licensed accident tow trucks in NSW will have a TT number plate with four numbers before the letters, e.g. 1234-TT.

What should I do after a car accident?

Transport for NSW makes clear your responsibilities and obligations if you are involved in a motor vehicle accident.

If no-one has been injured, you are not required to call police to attend the incident. You can instead organise your own car towing and leave the area, provided you have exchanged details with all parties involved (i.e., name, address, licence details, vehicle registration number, etc.). You are nevertheless required to report the incident within 24 hours to police on the Police Assistance Line on 131 444.

Minor collisions where towing services are not required do not need to be reported to police, even for insurance purposes.

There are, however, circumstances where the police may attend and investigate a motor vehicle crash. This includes when:

People have been injured;
Animals have been hurt;
Property has been damaged;
Someone involved in an accident refuses to stop;
Someone involved in an accident refuses to exchange information; and/or
A driver is suspected of being under the influence of alcohol or drugs.

What to do if you have been in an accident involving a dangerous load

There are very specific actions that you should take if you are involved in an accident with a truck or another vehicle carrying a dangerous load:

Call the Police or Fire Brigade on 000;
Ensure that other people do not approach the crash site; and
Avoid touching any spilled chemical, or breathing any fumes or dust.

There should be an Emergency Procedures Guide attached to the driver’s door of any vehicle carrying a dangerous load. If it is safe to do so, you should follow these procedures.

Does car insurance cover towing and storage fees after an accident?

Most comprehensive car insurance policies will cover accident towing (as well as towing in the case of fire and theft), or you might have cover as part of your roadside assistance package.

However, there may be limits on how far your car can be towed and still be covered, or cover only for towing to the nearest insurer-approved repairer or storage facility, so it is important to understand this part of your policy.

Even if accident towing is covered as part of your motor insurance, it may be helpful to contact your insurance provider before arranging accident towing services in Sydney in order to have peace of mind about the full extent of your cover.

How much does towing after an accident cost in Sydney, NSW?

In NSW, the fees for accident towing are regulated and so it should always be clear how much towing services cost. Anyone offering accident towing services in Sydney and elsewhere cannot charge more than the stipulated maximum fee.

As of July 2020, the maximum charge for Sydney accident towing is $256. There is an additional charge of $6 per km for towing in excess of 10 km in Sydney, or $5 per km for towing in excess of 20 km outside of Sydney. There is also 20% surcharge for towing outside of business hours (i.e., 8am to 5pm Monday to Friday).

The cost of storing a vehicle after accident towing is also regulated in NSW. In the Sydney metropolitan area, the maximum charge for light motor vehicle storage is $27 per day. Outside of the metro area, the maximum vehicle storage fee is $15 per day.

Who covers the towing charges?

If you have comprehensive car insurance, or your policy has roadside assistance provision, then you will most likely be covered for the cost of both accident towing and vehicle storage.

If you don’t have comprehensive cover, then you will likely be liable for the cost of accident towing yourself. You may also have to cover the cost of any storage fees you are charged.

Where will my car get towed after an accident?

If you are involved in an accident, you are entitled under NSW law to choose which Sydney smash repairs your car is towed to (although your insurer may impose conditions in this regard).

When an accident occurs, you might find that more than one tow truck arrives at the scene. However, it is entirely your decision where you have your car towed to, and while providers of towing services in Sydney can offer advice if requested, they are prevented by law from coercing you in any way.

Why choose Parramatta Smash Repairs towing services to retrieve your car?

At Parramatta Smash Repairs, we offer 24/7 accident towing services in Sydney. Our car towing operators are fully trained and licensed professionals who specialise in all accident, salvage, trade and prestige vehicle towing.

We are one of the few approved towing services in Sydney experienced in and equipped for height restricted car park towing (as low as 1.9 metres), as well as recovery in high rise and underground car parks, apartment building parking facilities, and undercover shopping centre car parks.

If you need a reliable accident recovery and auto towing service that will care for your vehicle when it is being transported, then contact us on 02 9630 7268 for expert assistance around the clock.

Authorised Repaired For:
Mercedes Benz, BMW, Mini,
Lexus & Subaru

Specialists in all other Late Model Luxury brands.

We value our people and always ensure they have the essential skills needed to carry out the most advanced collision repairs for our customers.

Check Out Our Services

Car Insurance Claims

We are backed by a fantastic, highly-talented team of technicians who can handle all smash repair car insurance work flawlessly, no matter how big or small the job is.

Towing Services

Our car towing operators are fully trained and licenced professionals who specialise in all accident, salvage, trade, and prestige vehicle towing.

Panel Repairs

Our panel beaters are fully equipped to repair all types of panel damage ranging from small dings or dents down to major structural damage.

Paintless Dent Removal

Our Paintless Dent Removal services will restore your vehicle’s dented area to near perfection without disturbing the original paint finish.

S.M.A.R.T Cosmetic Repairs

Our SMART repairers are equipped with the skills, training and equipment to localised damaged areas, without need to repaint the entire panel.

Spray
Painting

We have one of the most advanced car paint spraying facilities in the smash repair industry.

Paint Protection

Our Paint Protection technology creates a high-gloss protective barrier that continuously works to neutralise and repel airborne contaminants.

Car Detailing

We’ll go over your vehicle with a wash and wax, including polishing all chrome moulds, an interior vacuum and sanitise. When we hand your vehicle back to you, it will look factory fresh.

Wheel Repair

Our wheel repair services offers an unrivalled level of quality and service that will bring your wheels, and your car, back to their very best!

Windscreen Replacements

We offer competitively priced Car Windscreen Replacements in Sydney.

Air Conditioning Repairs

Our car air conditioning repairs will ensure comfort for you and your passenger all year long.

Fleet Services

We offer Fleet Services to help you keep your vehicles and your business running.

Mechanical Repairs

We are a fully certified mechanical repair centre for a broad range of brand, makes and model.

Vehicle Diagnosis

Our Car Diagnostic service scans and detects any possible issues. We can recalibrated and reprogrammed your vehicle before hitting the road again.

Where can you find a Smash Repair near you?

Parramatta Smash Repairs is located 607 Church Street, North Parramatta.

To find out more information about our services:

The post What You Need to Know Before Getting Your Car Towed in Sydney appeared first on Parramatta Smash Repairs.

2020 Winners in Best Large National Shop & Best Large Shop NSW Paint & Panel Bodyshop Awards

Admin — Thu, 19 Nov 2020 07:37:25 +0000

What is the Paint & Panel Bodyshop Awards?

The Paint & Panel Bodyshop Awards is organised by Australasian Paint & Panel – leaders in providing informative and entertaining content to paint and auto body shop industry workers throughout Australia.

This award ceremony aims to shine the spotlight on as many businesses that excel in the field of auto body smash repair. It recognises the different business demands of running a boutique, medium or large auto body shops throughout Australia.

Furthermore, they look for businesses who invest in their team taking into consideration technical training, OHS, business management courses, customers and many more.

What are the judging criteria?

Comfortable customer facilities
Comfortable customer facilities
A clean, tidy reception
Good signage
Dedicated estimating space
Investment in the latest repair technology
Organised equipment storage
Organised parts area
Robust training schedule for correct use of equipment to achieve repairs to manufacturers’ specifications
Staff welfare
A clean, healthy work environment
Good OH&S procedure
Staff development
Acceptable staff facilities
Green initiatives
Solid recycling program including thinners
A website
Efficient office organisation
Clean toilets

What scores extra points?

Having a coherent vision for the future of your businesses
Demonstrating how you have adapted your business to meet current challenges
Innovation in business practice
Involvement in the industry – trade associations or industry business groups
Marketing program which connects with customers and work providers, social media involvement
Bringing on the next generation – apprentices etc.
Sustainable business practices such as solar installations and intelligent business planning

Parramatta Smash Repairs Awards

Best Large Shop in New South Wales (NSW)

Platinum Sponsor, James Frappe – CEO of Compass Corp announced Parramatta Smash Repairs as winners Best Large Shop NSW (18:20 in Paint & Panel Live Stream Video).

Parramatta Smash Repairs falls within the category ‘Large Shop’ based on the annual turnover while receiving the highest points within the categories listed above.

Best Large National Shop

Nominated across the country, Parramatta Smash Repairs were going against Best Large Shop finalists from each state:

5 Star Panels from Victoria
Fletchers Smash Repairs from Western Australia
Autocare Panel Works from Northern Territory
Gabba Collisions Repair Centre from Queensland

Sam Street, Editor for Panel & Panel and Co-Host of the Paint & Panel Bodyshop Awards 2020 announced, with such enthusiasm Parramatta Smash Repairs as winners of the Best Large National Shop (51:01 in Paint & Panel Live Stream Video).

Who is Parramatta Smash Repairs?

Parramatta Smash Repairs P/L has been established for over 55 years and is still owned and managed by its founding family. Three generations of hands on, trusted and loyal operators. The company has established an enviable reputation in the smash repair industry as being at the forefront of quality vehicle repairs and customer service.

We are proudly authorised by several prestige manufacturers including Mercedes-Benz, BMW, Lexus, MINI and Subaru. Therefore, we actively train our staff, acquire the latest equipment, and keep up to date with the latest innovations in vehicle design.

Authorised Repaired For:
Mercedes Benz, BMW, Mini,
Lexus & Subaru

Specialists in all other Late Model Luxury brands.

We value our people and always ensure they have the essential skills needed to carry out the most advanced collision repairs for our customers.

Check Out Our Services

Car Insurance Claims

We are backed by a fantastic, highly-talented team of technicians who can handle all smash repair car insurance work flawlessly, no matter how big or small the job is.

Towing Services

Our car towing operators are fully trained and licenced professionals who specialise in all accident, salvage, trade, and prestige vehicle towing.

Panel Repairs

Our panel beaters are fully equipped to repair all types of panel damage ranging from small dings or dents down to major structural damage.

Paintless Dent Removal

Our Paintless Dent Removal services will restore your vehicle’s dented area to near perfection without disturbing the original paint finish.

S.M.A.R.T Cosmetic Repairs

Our SMART repairers are equipped with the skills, training and equipment to localised damaged areas, without need to repaint the entire panel.

Spray
Painting

We have one of the most advanced car paint spraying facilities in the smash repair industry.

Paint Protection

Our Paint Protection technology creates a high-gloss protective barrier that continuously works to neutralise and repel airborne contaminants.

Car Detailing

We’ll go over your vehicle with a wash and wax, including polishing all chrome moulds, an interior vacuum and sanitise. When we hand your vehicle back to you, it will look factory fresh.

Wheel Repair

Our wheel repair services offers an unrivalled level of quality and service that will bring your wheels, and your car, back to their very best!

Windscreen Replacements

We offer competitively priced Car Windscreen Replacements in Sydney.

Air Conditioning Repairs

Our car air conditioning repairs will ensure comfort for you and your passenger all year long.

Fleet Services

We offer Fleet Services to help you keep your vehicles and your business running.

Mechanical Repairs

We are a fully certified mechanical repair centre for a broad range of brand, makes and model.

Vehicle Diagnosis

Our Car Diagnostic service scans and detects any possible issues. We can recalibrated and reprogrammed your vehicle before hitting the road again.

Where can you find a Smash Repair near you?

Parramatta Smash Repairs is located 607 Church Street, North Parramatta.

To find out more information about our services:

The post 2020 Winners in Best Large National Shop & Best Large Shop NSW Paint & Panel Bodyshop Awards appeared first on Parramatta Smash Repairs.

Welcome to our new website!

Admin — Fri, 09 Oct 2020 04:54:41 +0000

We are proud to announce the launch of our new website here at Parramatta Smash Repairs!

With over 55 years of experience, we decided to undergo a complete website transformation; to create an emotional digital experience that is in alignment with premium market positioning, our brand identity and our highest levels of client service.

On behalf of my father Steve, and my grandfather Cec, we encourage you to look around and we look forward to welcome you as a privileged client some time in the near future.

From Ryan Simpson

Proud 3rd Generation Owner of Parramatta Smash Repairs.

About Parramatta Smash Repairs

Cec Simpson formed the company in 1966 with a small site in Junction Street Parramatta. Over the years, Cec has built a reputation of honesty and respect in the motor vehicle repair industry. Starting from just one site, he built it up into three, North Rocks Smash Repairs, Winston Hills Smash Repairs and Parramatta Smash Repairs, now all combined into the new large and prestigious premises on Church Street North Parramatta. Building newer and larger premises, Parramatta Smash Repairs continues to be a market leader in the trade headed by the three family members, Cec, Steve and Ryan.

Steve Simpson joined his father, Cec, in 1979. Steve is committed to the hardworking ethics and high standards of quality service that Parramatta Smash Repairs is known for in the industry. Steve’s’ considerable knowledge of the business over the last 37 years shows with his valuable input into the 1994 design and development of the new and current business, and he remains a strong hands on member of the business.

Ryan Simpson is the third generation family member to make a meaningful contribution to Parramatta Smash Repairs and is ideally placed with a successful background in motor sport leading to considerable knowledge of the motor vehicle repair trade. Ryan’s focus on quality and ambitious business strategy is what continues to strengthen the company heading into the future.

CATEGORIES: Smash Repair Services

The post Welcome to our new website! appeared first on Parramatta Smash Repairs.

Parramatta Smash Repairs

What You Need to Know Before Getting Your Car Towed in Sydney

What you need to know before getting your car towed in Sydney

New South Wales Tow Truck Regulation Scheme

What should I do after a car accident?

What should I do after a car accident?

What to do if you have been in an accident involving a dangerous load

Does car insurance cover towing and storage fees after an accident?

How much does towing after an accident cost in Sydney, NSW?

Who covers the towing charges?

Where will my car get towed after an accident?

Why choose Parramatta Smash Repairs towing services to retrieve your car?

Authorised Repaired For: Mercedes Benz, BMW, Mini, Lexus & Subaru

Check Out Our Services

Car Insurance Claims

Towing Services

Panel Repairs

Paintless Dent Removal

S.M.A.R.T Cosmetic Repairs

Spray Painting

Paint Protection

Car Detailing

Wheel Repair

Windscreen Replacements

Air Conditioning Repairs

Fleet Services

Mechanical Repairs

Vehicle Diagnosis

Where can you find a Smash Repair near you?

2020 Winners in Best Large National Shop & Best Large Shop NSW Paint & Panel Bodyshop Awards

What is the Paint & Panel Bodyshop Awards?

Parramatta Smash Repairs Awards

Best Large Shop in New South Wales (NSW)

Best Large National Shop

Who is Parramatta Smash Repairs?

Authorised Repaired For: Mercedes Benz, BMW, Mini, Lexus & Subaru

Check Out Our Services

Car Insurance Claims

Towing Services

Panel Repairs

Paintless Dent Removal

S.M.A.R.T Cosmetic Repairs

Spray Painting

Paint Protection

Car Detailing

Wheel Repair

Windscreen Replacements

Air Conditioning Repairs

Fleet Services

Mechanical Repairs

Vehicle Diagnosis

Where can you find a Smash Repair near you?

Welcome to our new website!

Authorised Repaired For:
Mercedes Benz, BMW, Mini,
Lexus & Subaru

Spray
Painting

Authorised Repaired For:
Mercedes Benz, BMW, Mini,
Lexus & Subaru

Spray
Painting