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Car Insurance Claims & Services in Sydney

parramatta smash repair welcoming customer

At Parramatta Smash Repairs, we know that getting your car repaired after an accident can be quite a stressful and tough process. For this reason, we want to assist you throughout the process to offer you peace of mind with our car insurance services.

We are backed by a fantastic, highly-talented team of technicians who can handle all smash repair car insurance work flawlessly, no matter how big or small the job is. Our wealth of industry experience, state-of-the-art equipment and satisfaction guarantee ensure that we are the top choice for any car insurance claim especially when it comes to our approved brands.

This includes:

Due to our high standard of quality, seamless and transparent processes, professionalism and customer service, we are often recommended by many reliable insurance companies in Australia for prestige insurance repair work.

This includes:

  • IAG
  • Suncorp
  • QBE
  • Allianz
  • Auto & General 
  • And more…

Frequently Asked Questions

At Parramatta Smash Repairs, we are able to deal with all types of repair work. This is not limited to repairing physical damages to vehicles from an accident/collision. 

Some of the services we offer our customers includes:

Parramatta Smash Repairs is proud to be an insurance approved vehicle repair specialist. We are often highly recommended by many of car insurance companies, including but limited to:

  • IAG
  • Suncorp
  • QBE
  • Allianz
  • Auto & General

To ensure we conduct a thorough car insurance assessment, we request that you provide the following information to your car insurance company:

  • Date & time of accident
  • Make & model of vehicles
  • Vehicles’ registration number
  • Driver/owner’s name(s)
  • Driver license number
  • Insurance company for the other parties involved
  • Location of the accident
  • Police involvements 
  • Request to ensure your vehicle is repaired at Parramatta Smash Repairs

At Parramatta Smash Repairs we offer Towing Services. To arrange your car to be towed please contact our friendly staff for more information.

A car insurance excess is the fixed amount you will be required to pay towards making a car claim on your car insurance policy. Depending on the circumstances of the incident that led to your claim, the amount of access payable will vary on a number of factors and may have to pay more than one excess.

For more information please contact your insurance company.

In any given car accident, when making a car insurance claim it is important to address who had caused the accident. This is important because the driver at-fault is required to pay the costs affiliated with the accident. 

This may include:

A no-fault accident is one that meets the following criteria:

  • the driver of another vehicle (or another person) was entirely at fault, and
  • you provide the at-fault driver’s full name, address, and vehicle registration number.

Unfortunately, no. Car insurance companies class every car accident as a separate car insurance claim.

Depending on your car insurance company, the choice of where your car will get repaired will typically be a smash repair partner. However, you can always request for more information and clarification regarding their proposed smash repair business. In any case, you can always enquire and suggest a smash repair business of your choosing. 

At Parramatta Smash Repair, we highly recommend that you enquire for more information on the smash repair business that is repairing your car after a car accident. 

Yes, you can claim against the other party’s car insurance company. However, this process can cause delays for numerous reasons. 

If you were clearly not the driver at-fault in a car accident you will have a strong claim. We recommend that you leave it to your car insurance company to make the counterclaim.

At Parramatta Smash Repairs, we have had experience in many car accidents, and handling a claim through your own insurer is usually more convenient and time effective as they will be directly working with you and your smash repair business.

While having to deal with a third party insurer, you may not receive the same degree of flexibility in the choice of smash repair business as well as the time involved to restore and repair your vehicle.

Check Out These Other Services

Panel Repairs

Our panel beaters are fully equipped to repair all types of panel damage ranging from small dings or dents down to major structural damage.

read More

Towing Services

Our car towing operators are fully trained and licenced professionals who specialise in all accident, salvage, trade, and prestige vehicle towing.

read More

Spray
Painting

We have one of the most advanced car paint spraying facilities in the smash repair industry.

read More

Customer Testimonials

  • Highly recommend Parramatta Smash Repairs. From helping to organize a rental while work was carried out to keeping me up to date on progress of repairs. Quality of work was exceptional and Sam and the team went above and beyond to make sure all work was carried out to a high standard! Very happy customer.

    Troy Bush Avatar Troy Bush

    Just had my Mercedes GLA repaired at Parramatta Smash Repairs and the process was very professional and straight forward, the staff where very helpful in all the steps of making the claim and I was kept informed by text message on its progress and given a called when the car was ready, a big thank you to Sam for all his help

    Wayne Turner Avatar Wayne Turner

    Went into the shop with scratches on my car. Sam and his team were so lovely and cleared the scratches within 20mins! I will always come back to Parramatta Smash Repairs for any car issues, they are the best.

    Praveena Baheerathan Avatar Praveena Baheerathan

  • First and only place would ever take my car. The whole team there are helpful from the moment you get there

    Glenn Small Avatar Glenn Small

    Having used them on other vehicles, I went to them to give me a quote on a piece of trim that was damaged/loose on my current vehicle. Sam took the car to have a closer look, when he returned the job was done. This level of service and honesty is outstanding, they could have easily quoted me over the odds for a simple fix. (like dealerships) Many thanks and highly recommend.

    Andy Avatar Andy

    Great service! I brought my BMW in that had damage on the bonnet. Sam was friendly and professional and did an amazing job in fixing all the scratches. The car was like brand new! Highly recommend.

    Sanja Hudaly Avatar Sanja Hudaly

  • Amazing service, kept me updated with everything and was super fast and reliable. Would recommend to anyone ☺️

    Yelis Ozcakmak Avatar Yelis Ozcakmak

    Drop off, repair, pickup. Seamless. All while I was overseas. Brilliant

    Jenny Avatar Jenny

    Thank you so much to Steve and the amazing team at Parramatta Smash Repairs! Most professional bunch I've come across in the automotive industry. Really prioritize their customers and it shows through their amazing work! Good on you all! :)

    Joelle Al Avatar Joelle Al

  • I recently visited Parramatta Smash Repair for car repairs and was thoroughly impressed. Sam and his team were welcoming, professional, and kept me updated throughout the process. The repairs were flawless, and my car looked brand new. I highly recommend their exceptional service and genuine care. Thanks, Sam and team!

    Selina Sobbi Avatar Selina Sobbi

    Sam was great! Quick service and saved me from a more complex and expensive option. Highly recommend.

    Connie Ju Avatar Connie Ju

    Extremely happy with the workmanship and professionalism.

    David Isaac Avatar David Isaac

  • It was the first time I attended Parramatta Smash Repaired to fix my BMW . They are reliable, honest, and operate with integrity. I highly recommend them, and big thanks to Sam, he was a very helpful person and answered all the questions I had. Appreciate Sam, you are the best.

    Rima askar Avatar Rima askar

    I just got my car repaired and not only was the result amazing the customer service was fantastic. I highly recommend Parramatta Smash Repairs to anyone who wants perfection repairs on their vehicle.

    S G Avatar S G

    Cannot recommend more highly! Sam and the team were brilliant - super fast to organise an inspection, booking was only a week later and they were easily able to work around a last minute schedule change. Work was completed in a matter of days and top quality result! Kept me well informed throughout and very friendly to deal with. Will definitely be using them again if needed.

    Stew Dunn Avatar Stew Dunn

  • I went here to fix my car after an accident with insurance coverage and they were so kind and helpful throughout the entire process. Especially Sam Lahood, who assisted me with changing my key battery as I was picking up my car.

    Yoonhee Bhang Avatar Yoonhee Bhang

    Zack is amazing, thank you for your courtesy, reminders, great customer service, and attention to detail. Thank you to all the team at Parramatta Smash Repairs, but special mention to Zack :)

    nassaren alameddine Avatar nassaren alameddine

    A huge thank you to the team at Parramatta Smash Repairs! They were incredibly helpful and kind (a special shoutout to Zak who was a joy to talk to and completely understanding!)

    Kharman Mahmud Avatar Kharman Mahmud

  • A big thankyou to Sam & the team at Parramatta Smash Repairs, I had a lot of damage done to my Mercedes Vito Van in an accident after being rear ended. The guys there did a great job fixing my vehicle and getting it back to being just like brand new, I really appreciate the help and communication throughout the whole process. I can highly recommend Sam & the team at Parramatta Smash Repairs, Kind Regards.

    Geoff Bryce Avatar Geoff Bryce

    Friendly staff, providing great customer service, and a high level of communication via phone, regarding updates and job completion. Very happy with the quality of works completed. Zack was a great guy to deal with. Would highly recommend. Thank you again.

    Junaid Zahid Avatar Junaid Zahid

    Parramatta Smash Repairs were a pleasure to work with. From start to finish, I was kept informed of process to my repairs in a timely manner. Not only were my repairs done to a high standard, they were also completed quickly. I highly recommend Parramatta Smash Repairs for Mercedes-Benz vehicle owners.

    Nicole R Avatar Nicole R

  • I brought in my mercedes c class, amazing outcome car came back to factory spec. Id like to thank Sam and Zac for their customer service 10/10!

    Bassem Sibai Avatar Bassem Sibai

    Had remedial work carried out on my vehicle after a different repairer did not fully complete the works and caused new damage. Parramatta Smash Repairs provided excellent service, communication and perfect final result. Highly recommended.

    Jelena Avatar Jelena

    I had a great experience at Parramatta Smash Repairs. They fixed my front bumper flawlessly and Sam provided excellent service. He was friendly, knowledgeable, and kept me updated throughout the process. I highly recommend Parramatta Smash Repairs for their exceptional service. Thank you, Sam and the team, for a job well done!

    Susumu Yamamoto Avatar Susumu Yamamoto

  • Outstanding service and a quality job done

    chad weston Avatar chad weston

    Excellent service and workmanship. The staff were extremely helpful and my car was returned 5 days early absolutely spotless. Highly recommend.

    Lucy Marx Avatar Lucy Marx

    The service provided by Sam has been nothing short of amazing - he’s made the entire process feel seamless and always kept me updated on the progress of my car. Thank you!

    Sahar Avatar Sahar

  • Highly recommend Parramatta Smash Repairs. From helping to organize a rental while work was carried out to keeping me up to date on progress of repairs. Quality of work was exceptional and Sam and the team went above and beyond to make sure all work was carried out to a high standard! Very happy customer.

    Troy Bush Avatar Troy Bush

  • Just had my Mercedes GLA repaired at Parramatta Smash Repairs and the process was very professional and straight forward, the staff where very helpful in all the steps of making the claim and I was kept informed by text message on its progress and given a called when the car was ready, a big thank you to Sam for all his help

    Wayne Turner Avatar Wayne Turner

  • Went into the shop with scratches on my car. Sam and his team were so lovely and cleared the scratches within 20mins! I will always come back to Parramatta Smash Repairs for any car issues, they are the best.

    Praveena Baheerathan Avatar Praveena Baheerathan

  • First and only place would ever take my car. The whole team there are helpful from the moment you get there

    Glenn Small Avatar Glenn Small

  • Having used them on other vehicles, I went to them to give me a quote on a piece of trim that was damaged/loose on my current vehicle. Sam took the car to have a closer look, when he returned the job was done. This level of service and honesty is outstanding, they could have easily quoted me over the odds for a simple fix. (like dealerships) Many thanks and highly recommend.

    Andy Avatar Andy

  • Great service! I brought my BMW in that had damage on the bonnet. Sam was friendly and professional and did an amazing job in fixing all the scratches. The car was like brand new! Highly recommend.

    Sanja Hudaly Avatar Sanja Hudaly

  • Amazing service, kept me updated with everything and was super fast and reliable. Would recommend to anyone ☺️

    Yelis Ozcakmak Avatar Yelis Ozcakmak

  • Drop off, repair, pickup. Seamless. All while I was overseas. Brilliant

    Jenny Avatar Jenny

  • Thank you so much to Steve and the amazing team at Parramatta Smash Repairs! Most professional bunch I've come across in the automotive industry. Really prioritize their customers and it shows through their amazing work! Good on you all! :)

    Joelle Al Avatar Joelle Al

  • I recently visited Parramatta Smash Repair for car repairs and was thoroughly impressed. Sam and his team were welcoming, professional, and kept me updated throughout the process. The repairs were flawless, and my car looked brand new. I highly recommend their exceptional service and genuine care. Thanks, Sam and team!

    Selina Sobbi Avatar Selina Sobbi

LifeTime Guarantee On All Repairs

At Parramatta Smash Repairs, we are proud to declare that all repairs come with a Life Time Guarantee (for the time that you own your vehicle). We are so confident with our expertise and abilities on all repairs that we are pleased to back it up with this guarantee.

Terms And Conditions