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Ensuring Quality Repairs for Your Luxury Car: The Difference OEM Training Requirements Can Make

For many luxury car owners in Australia, when an unfortunate event like a collision or damage occurs, seeking the services of a reputable smash repairer like Parramatta Smash Repairs becomes crucial. You want to know without doubt that when you book your pride and joy in for repairs, you are getting the best service the industry has to offer.

Why OEM Training Matters:

OEM parts are designed by the car manufacturer specifically for your vehicle’s make and model. When it comes to luxury cars, these high-end vehicles are engineered to deliver a unique driving experience, and using OEM parts is vital to maintaining that experience.

A properly trained smash repairer understands the intricate details of luxury car models and the importance of using genuine OEM parts. They are expected to meet minimum standards and requirements set by both the car manufacturers and relevant regulatory bodies such as the I-Car Industry Training Alliance, the Automotive Repairers Council of Australia (ARCA) and the Australian Aftermarket Association (AAAA). These standards ensure a range of knowledge and skills, including in-depth understanding of specific luxury car models, advanced repair techniques, and proficiency in using specialised tools and equipment. 

Identifying Incorrect OEM Procedures:

Untrained or unscrupulous smash repairers may try to cut corners and use non-OEM parts or perform repairs hastily without adhering to proper procedures. Here are some red flags to watch out for:

1. Non-genuine Parts: If the repairer is offering significantly lower prices for parts compared to other reputable repairers, it could indicate the use of cheaper, non-OEM parts.

2. Lack of Certification: Ask the repairer about their training and certifications. A professional who is properly trained in OEM procedures will be proud to display their qualifications.

3. Vague Answers: A trustworthy smash repairer will explain the entire repair process and why OEM parts are essential. If the technician seems evasive or unsure, it may be a sign of inadequate training.

What you should expect from a Properly Trained Smash Repairer:

1. Thorough Inspection: A well-trained professional will conduct a comprehensive inspection of your luxury car, identifying all damage and ensuring nothing is overlooked. 

2. Genuine OEM Parts:That is unconditional.

3. Compliance with Manufacturer Guidelines: A trained technician will follow the car manufacturer’s guidelines for repairs, ensuring the vehicle is restored according to the highest industry standards. That also includes any updated protocols direct from the manufacturer.

4. Precision and Expertise: Proper training results in skilled technicians who can execute complex repairs with precision, preserving the luxury car’s integrity and safety.

5. Warranty Assurance: A reputable smash repairer will offer a warranty on both labour and OEM parts used, providing peace of mind and confidence in the quality of their work.

When it comes to smash repairs, the significance of OEM part installation and maintenance cannot be overstated. Don’t settle for subpar repairs that compromise your car’s value and safety; instead, opt for OEM trained professionals who will restore your vehicle to its original glory and keep it that way.
Parramatta Smash Repairs is the leading prestige smash repairer in Sydney, and is proudly authorised repairer for Mercedes-Benz, BMW, Lexus, Mini and Subaru. Our team works closely with luxury brands and are fully qualified smash repairers of the highest standard using only OEM parts.

If you have been involved in an accident and are looking for smash repairs near you, we would love to speak with you! Give us a call at (02) 9630 7200 or fill out our Contact Us Form 24/7. We will get your vehicle back on the road efficiently and painlessly.

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  • Highly recommend Parramatta Smash Repairs. From helping to organize a rental while work was carried out to keeping me up to date on progress of repairs. Quality of work was exceptional and Sam and the team went above and beyond to make sure all work was carried out to a high standard! Very happy customer.

    Troy Bush Avatar Troy Bush

    Just had my Mercedes GLA repaired at Parramatta Smash Repairs and the process was very professional and straight forward, the staff where very helpful in all the steps of making the claim and I was kept informed by text message on its progress and given a called when the car was ready, a big thank you to Sam for all his help

    Wayne Turner Avatar Wayne Turner

    Went into the shop with scratches on my car. Sam and his team were so lovely and cleared the scratches within 20mins! I will always come back to Parramatta Smash Repairs for any car issues, they are the best.

    Praveena Baheerathan Avatar Praveena Baheerathan
  • First and only place would ever take my car. The whole team there are helpful from the moment you get there

    Glenn Small Avatar Glenn Small

    Having used them on other vehicles, I went to them to give me a quote on a piece of trim that was damaged/loose on my current vehicle. Sam took the car to have a closer look, when he returned the job was done. This level of service and honesty is outstanding, they could have easily quoted me over the odds for a simple fix. (like dealerships) Many thanks and highly recommend.

    Andy Avatar Andy

    Great service! I brought my BMW in that had damage on the bonnet. Sam was friendly and professional and did an amazing job in fixing all the scratches. The car was like brand new! Highly recommend.

    Sanja Hudaly Avatar Sanja Hudaly
  • Amazing service, kept me updated with everything and was super fast and reliable. Would recommend to anyone ☺️

    Yelis Ozcakmak Avatar Yelis Ozcakmak

    Drop off, repair, pickup. Seamless. All while I was overseas. Brilliant

    Jenny Avatar Jenny

    Thank you so much to Steve and the amazing team at Parramatta Smash Repairs! Most professional bunch I've come across in the automotive industry. Really prioritize their customers and it shows through their amazing work! Good on you all! :)

    Joelle Al Avatar Joelle Al
  • I recently visited Parramatta Smash Repair for car repairs and was thoroughly impressed. Sam and his team were welcoming, professional, and kept me updated throughout the process. The repairs were flawless, and my car looked brand new. I highly recommend their exceptional service and genuine care. Thanks, Sam and team!

    Selina Sobbi Avatar Selina Sobbi

    Sam was great! Quick service and saved me from a more complex and expensive option. Highly recommend.

    Connie Ju Avatar Connie Ju

    Extremely happy with the workmanship and professionalism.

    David Isaac Avatar David Isaac
  • It was the first time I attended Parramatta Smash Repaired to fix my BMW . They are reliable, honest, and operate with integrity. I highly recommend them, and big thanks to Sam, he was a very helpful person and answered all the questions I had. Appreciate Sam, you are the best.

    Rima askar Avatar Rima askar

    I just got my car repaired and not only was the result amazing the customer service was fantastic. I highly recommend Parramatta Smash Repairs to anyone who wants perfection repairs on their vehicle.

    S G Avatar S G

    Cannot recommend more highly! Sam and the team were brilliant - super fast to organise an inspection, booking was only a week later and they were easily able to work around a last minute schedule change. Work was completed in a matter of days and top quality result! Kept me well informed throughout and very friendly to deal with. Will definitely be using them again if needed.

    Stew Dunn Avatar Stew Dunn
  • I went here to fix my car after an accident with insurance coverage and they were so kind and helpful throughout the entire process. Especially Sam Lahood, who assisted me with changing my key battery as I was picking up my car.

    Yoonhee Bhang Avatar Yoonhee Bhang

    Zack is amazing, thank you for your courtesy, reminders, great customer service, and attention to detail. Thank you to all the team at Parramatta Smash Repairs, but special mention to Zack :)

    nassaren alameddine Avatar nassaren alameddine

    A huge thank you to the team at Parramatta Smash Repairs! They were incredibly helpful and kind (a special shoutout to Zak who was a joy to talk to and completely understanding!)

    Kharman Mahmud Avatar Kharman Mahmud
  • A big thankyou to Sam & the team at Parramatta Smash Repairs, I had a lot of damage done to my Mercedes Vito Van in an accident after being rear ended. The guys there did a great job fixing my vehicle and getting it back to being just like brand new, I really appreciate the help and communication throughout the whole process. I can highly recommend Sam & the team at Parramatta Smash Repairs, Kind Regards.

    Geoff Bryce Avatar Geoff Bryce

    Friendly staff, providing great customer service, and a high level of communication via phone, regarding updates and job completion. Very happy with the quality of works completed. Zack was a great guy to deal with. Would highly recommend. Thank you again.

    Junaid Zahid Avatar Junaid Zahid

    Parramatta Smash Repairs were a pleasure to work with. From start to finish, I was kept informed of process to my repairs in a timely manner. Not only were my repairs done to a high standard, they were also completed quickly. I highly recommend Parramatta Smash Repairs for Mercedes-Benz vehicle owners.

    Nicole R Avatar Nicole R
  • I brought in my mercedes c class, amazing outcome car came back to factory spec. Id like to thank Sam and Zac for their customer service 10/10!

    Bassem Sibai Avatar Bassem Sibai

    Had remedial work carried out on my vehicle after a different repairer did not fully complete the works and caused new damage. Parramatta Smash Repairs provided excellent service, communication and perfect final result. Highly recommended.

    Jelena Avatar Jelena

    I had a great experience at Parramatta Smash Repairs. They fixed my front bumper flawlessly and Sam provided excellent service. He was friendly, knowledgeable, and kept me updated throughout the process. I highly recommend Parramatta Smash Repairs for their exceptional service. Thank you, Sam and the team, for a job well done!

    Susumu Yamamoto Avatar Susumu Yamamoto
  • Outstanding service and a quality job done

    chad weston Avatar chad weston

    Excellent service and workmanship. The staff were extremely helpful and my car was returned 5 days early absolutely spotless. Highly recommend.

    Lucy Marx Avatar Lucy Marx

    The service provided by Sam has been nothing short of amazing - he’s made the entire process feel seamless and always kept me updated on the progress of my car. Thank you!

    Sahar Avatar Sahar
  • Highly recommend Parramatta Smash Repairs. From helping to organize a rental while work was carried out to keeping me up to date on progress of repairs. Quality of work was exceptional and Sam and the team went above and beyond to make sure all work was carried out to a high standard! Very happy customer.

    Troy Bush Avatar Troy Bush
  • Just had my Mercedes GLA repaired at Parramatta Smash Repairs and the process was very professional and straight forward, the staff where very helpful in all the steps of making the claim and I was kept informed by text message on its progress and given a called when the car was ready, a big thank you to Sam for all his help

    Wayne Turner Avatar Wayne Turner
  • Went into the shop with scratches on my car. Sam and his team were so lovely and cleared the scratches within 20mins! I will always come back to Parramatta Smash Repairs for any car issues, they are the best.

    Praveena Baheerathan Avatar Praveena Baheerathan
  • First and only place would ever take my car. The whole team there are helpful from the moment you get there

    Glenn Small Avatar Glenn Small
  • Having used them on other vehicles, I went to them to give me a quote on a piece of trim that was damaged/loose on my current vehicle. Sam took the car to have a closer look, when he returned the job was done. This level of service and honesty is outstanding, they could have easily quoted me over the odds for a simple fix. (like dealerships) Many thanks and highly recommend.

    Andy Avatar Andy
  • Great service! I brought my BMW in that had damage on the bonnet. Sam was friendly and professional and did an amazing job in fixing all the scratches. The car was like brand new! Highly recommend.

    Sanja Hudaly Avatar Sanja Hudaly
  • Amazing service, kept me updated with everything and was super fast and reliable. Would recommend to anyone ☺️

    Yelis Ozcakmak Avatar Yelis Ozcakmak
  • Drop off, repair, pickup. Seamless. All while I was overseas. Brilliant

    Jenny Avatar Jenny
  • Thank you so much to Steve and the amazing team at Parramatta Smash Repairs! Most professional bunch I've come across in the automotive industry. Really prioritize their customers and it shows through their amazing work! Good on you all! :)

    Joelle Al Avatar Joelle Al
  • I recently visited Parramatta Smash Repair for car repairs and was thoroughly impressed. Sam and his team were welcoming, professional, and kept me updated throughout the process. The repairs were flawless, and my car looked brand new. I highly recommend their exceptional service and genuine care. Thanks, Sam and team!

    Selina Sobbi Avatar Selina Sobbi

LifeTime Guarantee On All Repairs

At Parramatta Smash Repairs, we are proud to declare that all repairs come with a Life Time Guarantee (for the time that you own your vehicle). We are so confident with our expertise and abilities on all repairs that we are pleased to back it up with this guarantee.

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