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Smash Repairs for Electric Cars – What Owners Need to Know

parramatta smash repairs smash repairs for electric cars what owners need to know blog feature images

More consumers in Australia are choosing to buy electric vehicles to be kinder to the planet we all live on. How does a smash repair or panel beater workshop like us in Sydney support your choice for sustainability? 

One way is to develop our technical capability for restoring damaged electric vehicles (EVs) back into great shape. The exciting new possibilities here we embrace go beyond current trends like paintless dent removal.

Electric Cars in Australia

First, an overview of the EV market. Chances are, when you make a decision to switch from a car with an internal combustion engine (ICE) that runs on petrol/diesel to an electric vehicle (EV) or High-Voltage Vehicle, your key intent is to reduce air pollution and benefit the planet on which we live. This intent is gathering momentum. 

Incentivising policies. The noble decision to choose EVs is supported and encouraged by emerging EV policies in many Australian states, with the Australian Capital Territory, New South Wales, and Queensland leading the shift. Close to home, NSW has announced commitments to further invest in public charging networks, provide co-funding for fleets to transition to electric vehicles, and electrify Sydney’s bus fleet. 

Positive public sentiment. The State of Electric Vehicles Report released by the national Electric Vehicle Council in 2020 reports that 68% of consumers want more public charging infrastructure and government subsidies for EVs, and 82% consider public fast charging as important. As more information becomes available, public charging infrastructure expands, and common myths are dispelled, consumers gain more knowledge and confidence about switching to EVs. 

Exponential increase in demand. From a modest 49 units sold in 2011 when the EV market was first launched in Australia, demand has increased exponentially to 6,718 units in 2019, more than three times higher than the 2,216 units the year before, despite a 7.8% fall in total vehicles sold between 2018 and 2019. It is a rapidly growing market, with 28 EV models currently available for sale in Australia and more exciting new releases anticipated.

The race to increase the proliferation of EVs is relentless on many fronts. Innovative teams everywhere are already making things happen:

  • Increasing the capacity and percentage of renewable energy sources (including home-based solar panels) to reduce environmental pollution and charging costs.
  • Improving EV battery technology to drive down car prices (RAC estimates that prices have fallen by 90% so far) and extend the range of use.
  • More government incentives and tax breaks to increase affordability.
  • Reducing safety risks notorious in lithium batteries.
  • Increasing the lifespan and ‘second life’ of EV batteries.
  • An increase in demand having a positive impact on ‘hold value’, and subsequent increases in demand.
  • Developing more powerful, convenient, and rapid EV chargers.
  • Increase in number of EV charging locations, especially fast chargers. 
electric-verhicles-table-australia-statistics-policies

It all sounds very exciting, but we need to be mindful of new risks, and have measures to address them, so that we can help EV car owners reap the full benefits of their purchase.

It’s a numbers game – more EVs on the roads means more potential demand for EV smash repairs. Auto repair shops need to understand EVs and develop a new skill set for electric car repair. 

What’s different about smash repairs between ICE and electric vehicles

As a preferred auto repair shop trusted by drivers of all major luxury marques, we know that our customers are often early adopters of smart technology like EVs, and may require electric car repair at some point, cosmetic or otherwise. 

It is the duty of Parramatta Smash Repairs to ensure we have the skills to keep all our customers including EV owners satisfied. There are currently very few mechanics trained in EV car servicing, and chances are the auto body shops near you won’t have the specialist skills or equipment to successfully repair your EV. 

That’s why we value upskilling our auto and dent technicians with electric and hybrid vehicle training courses, so that we are ready to do an excellent job when repairing EVs to good working condition to ensure they are safe to be released back on the roads again. In our auto repair shop, we have already prepared two custom-equipped car bays for taking care of EVs. 

While EVs are generally easier to maintain because they have fewer complex mechanical working parts than ICE vehicles, they come with unique challenges by design. These green beauties often need a different kind of tender loving care.

Example - Car dent removal

For an ICE vehicle, a common need in smash repairs is car dent removal. This could be due to minor collisions from other moving vehicles or (notoriously) shopping trolleys, adjacent car doors slamming into your vehicle, stray projectile sports equipment like balls or racquets ‘kissing’ your vehicle, or unexpected hailstorms. 

A dent technician typically evaluates a vehicle to decide whether it is feasible to perform dent pulling, also known as paintless dent repairs, which is quicker and more cost effective than traditional methods.  

However, on an electric vehicle, the bodywork (like the hoods, fenders, door shells, deck lids and quarter panels) is typically harder to repair than an ICE vehicle’s. This is because the EV is made of much lighter material to offset bulky low energy density lithium-ion batteries which can be 200kg heavier than a petrol-fueled car. Examples of lightweight material that are hard to repair by paintless dent removal are aluminium, ultra-high-strength steel, composites or carbon fibre. This increases repair failure, costs, delays that you may not have anticipated. 

In sharing what we know about why electric car repair is more complex, Parramatta Smash Repairs hopes to add to our customers’ knowledge so they could take the best care of their EVs.

Why electric vehicles repairs are more complex (and what we do about it)

Reason 1: Safety precautions for high-voltage batteries

EVs are typically fueled by lithium-ion battery packs which are high cost and require delicate handling with extra safety measures. The panel beater near you may not be trained or certified to handle EV fuel cells safely and competently. Parramatta Smash Repairs makes sure that our technicians have the equipment and knowledge to do the right thing.   

Even if something other than the battery needs repairing, your panel beater still needs to know how to handle it safely. For example, the process of respraying an EV requires paint drying under powerful heat lamps. Even if the battery itself is not damaged, the body repair shop still needs to pay close attention to it. In some cases, it needs to be removed from the vehicle or disconnected from the system. If the battery is not removed the lamps may cause overheating and damage the battery or reduce its lifespan.

With an understanding of this, customers can better manage realistic EV downtimes.

As innovative car manufacturers keep building better vehicles, their Advanced Driver Assistance System (ADAS) technology and capabilities also become more sophisticated. The benefits of an ADAS include better road safety, easier parallel parking and more accurate lane alignment. However, an ADAS also makes repairs more costly.  Data collected by car damage handling platform provider Fixico suggests that calibration can take up to 2 hours more and be 40% more costly than non-ADAS repairs.

What does this mean for body repair shops?

  • To meet an emerging market demand and provide service excellence, panel beaters now need to be equipped with the right tools, facilities, training, and skills to repair or replace ADAS-equipped parts.
  • ADAS-sensors are often located in the exposed areas of a vehicle most likely to be hit during a collision (e.g., bumper, side mirrors, windscreens, tyres, wheels). It becomes an essential part of our job repairing EVs to ensure we can provide trained expert calibration of ADAS to ensure it does its job.

Reason 2: Increased usage of ADAS

electric vehicles advanced driver-assistance system adas technology

Reason 3: Use of lightweight materials

alluminium-electric-car-frame

Lightweighting is the primary difference between ICE and electric vehicles. An EV could weigh about 200kg more than an ICE vehicle. Global vehicle transport company Kar-Tainer explains that this is because of the relatively low energy density of lithium-ion batteries compared to petrol fuel resulting in heavier high-voltage battery systems in EVs. 

Manufacturers therefore use more lightweight materials like aluminium, ultra-high-strength steel (UHSS), composites and carbon fibre on the EV to offset the weight of the battery. These materials are harder to handle, especially if using paintless dent removal techniques. Some material, like boron-alloyed steel, is too hard to straighten when damaged.

Collision repair data by mPower suggests that four out of the five parts (hoods, fenders, door shells, deck lids and quarter panels) most needing repair after collision were less likely to be repaired on an EV than an ICE vehicle.

  • Therefore collision repairers like smash repair shops must review the associated OEM repair procedures to be safe and effective in completing EV repairs
  • Insurers should be likewise informed so they can set appropriate reserves during the estimate review process for EV repair claims.

A word about Paintless Dent Repair (PDR)

Before we go, a note about paintless dent repair. Don’t ignore the little things because they can add up to a big nasty bill. If you take prompt action on everyday scrapes, dings, scratches or dents that will keep you EV in top shape. It is worth investing some time to find a panel beater or auto body shop repairer who is up to date on ever-changing EV hybrid technology as well as PDR technology. Invest in your peace of mind. 

Using trained technicians who understand contemporary PDR means that minor dent removal is easier and less invasive than anything needing metal work, painting, drying, or curing. Advantages compared to traditional dent repair include:

  • Fast, efficient dent repair – often completed in a day
  • Able to handle a wide range of dents from the size of small coins to the size of a football
  • Corrosion protection for the metal beneath
  • Maintains the integrity of the original paint and clear coat

Parramatta Smash Repairs gets ready for the future

In summary, if you own an electric vehicle, make sure you do your due diligence to search out car repair shops near you where auto and dent technicians are well-trained in the special EV considerations that must be included to complete successful repairs. Or simply give us a call, Parramatta Smash Repairs is happy to help!

parramatta smash repair team holding paint & panel autobody awards in the reception

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  • 5 star review  Had the rear bumper of my BMW M135i recently repaired by Parramatta Smash Repairs through an insurance claim. Will definitely recommend them to family and friends. Everyone was extremely professional, polite and courteous. Thankyou Sam for explaining the process of repairing the bumper. Your team is wonderful. ❤

    thumb Punam Pitambar

    5 star review  An extremely satisfied customer here! First time needing a smash repairs shop for my brand new Mini Cooper and I felt completely safe leaving it in the trustworthy hands of Parramatta Smash Repairs. Very helpful and professional business from the time I called up to enquire and book in to when I picked up the car post repairs. My Mini Cooper was ready to be collected within the timeframe I was given (early actually) and I was very happy with the quality repairs performed! The damage (scratches under front grill) are completely gone and the car has been restored back to factory. Look no further for your baby on 4 wheels than Parramatta Smash Repairs. I highly recommend them.

    thumb Jessica Papponetti

    5 star review  Have been to this place few times in past, both good and bad experience. For this time, I got hit by someone else's fault. And went to parramatta smash repair for inspection. Very pleasant experience with Mark, he is very nice and caring guy. so far so good, hope this time will be a good experience all the way. Thank you Mark the technician and Jori the receptionist for the help.

    thumb J Z
  • 5 star review  The team at Parra Smash Repairs went above and beyond on my BMW. Very efficient, professional and remarkable results. Highly recommend for luxury vehicles. Best in Sydney! Thank you!

    thumb Ness LS

    5 star review  Sam and the staff at Parramatta Smash Repairs were very helpful and accomodating to my paint query and were able to help me out straight away. Their friendly nature made you feel immediately at ease and comfortable while waiting for the job to be completed. A thorough explanation of maintenance requirements was given at the completion of the job. I highly recommend them.

    thumb Syl Mar

    5 star review  Fantastic people to deal with. My car is better than new. Thanks heaps.

    thumb Tony Eltakchi
  • 5 star review  These guys are the best at what they do, hands down the best. I’ve had 4 cars repaired (2 were Mercedes) on each occasion the vehicles were repaired back to there original factory finish. Sam and David are both accommodating and professional and cannot speak highly enough of them. Highly recommend this business.

    thumb David Tunstall

    5 star review  Very professional outfit, Parramatta Smash Repairs… The first thing I noticed was how clean their workshop was, plus each tradesperson had their own clean dedicated work area with dedicated storage for parts and tools. This is important as it provides a happy and quality controlled workplace - which means you the customer get a high quality repair. Also of note is the fact they have plenty of room to store your car and repair it… Just take a look at other smash repair companies, with messy and cluttered workshops with your vehicles half repaired and parked out on the road with the windows open! Parramatta Smash Repairs is what you expect a professional outfit to be. And finally the work - our car has a very difficult paint to match and apply; however the team at Parramatta Smash Repairs did such a great job, it looked like it just came out of the factory! I highly recommend Parramatta Smash Repairs.

    thumb CGC - (Custom Garage Cabinets)

    5 star review  Very professional staff especially Jana and Sam, made the experience of repairing a smashed vehicle less traumatic with their excellent service. Highly recommended A+++

    thumb George Daoud
  • 5 star review  Excellent service! Very friendly, helpful and professional staff that made the whole process easy and always kept me up to date with the progress of my car. 10/10 - thank you!

    thumb Jessica L

    5 star review  The team at Parramatta Smash Repairs have provided exceptional service on more than one occasion. Very professional staff, both in the office and in the workshop. Thanks to Sam for all his help. Couldn't be happier with the end result.

    thumb E M

    5 star review  Very professional service. Provided up-to-date to information regarding repairs and kept to their completion date. The car was repaired to my satisfaction.

    thumb Nick Bisello
  • 5 star review  It was my third visit to PSR over last 7 years. As usual, I left the place very satisfied with the service. I am planning to return in 6 months for some minor cosmetic work on my car. Best wishes to all staff.

    thumb DarekOcias

    5 star review  Great service and very friendly staff. Sam at reception was very polite and easy to speak to. Work was done on time with regular SMS updates. After service support was great and stress free! Definitely recommend their service.

    thumb Anthony Luu

    5 star review  Thank you to the team at Parramatta Smash Repairs for a super easy and seamless process after my car was hit in an accident. They organised everything from a hire car to offering a flexible drop off / pick up time. The update text messages were also really appreciated! Cannot fault the professionalism or friendliness of this team. They are super knowledgeable and treat you like a person, not a number. Thanks for taking care of my VW!

    thumb Martha G
  • 5 star review  The whole experience for me as a customer at Parramatta Smash Repairs was BRILLIANT. I cannot thank Toni and Sam enough for their care and concern for me and my BMW X4 Competition that I absolutely adore. As the accident was NOT my fault, I was not sure of how to proceed with the claim but Toni supported me through the entire process. I also had to get my repair done in a quick period as I needed it back for work and Toni ensured this happened. I would never go anywhere else with my treasured vehicle!! THANK YOU SO MUCH

    thumb Brenda Christie-David

    5 star review  I couldn’t have picked a better place. They don’t forget about the smallest details...I highly recommend them... thank you so much for the great Job 👏

    thumb Vahid Ahmadi

    5 star review  Very satisfied with the service and the team, especially with Maddie who is such a gem at front desk who made the experience so easy for me! The team always kept in contact with me throughout and gave necessary updates, which made it easy for me to go about the week and not have to worry. Highly recommend for those who needs quality service and quality parts!

    thumb Jeremy Fuertes
  • 5 star review  Highly recommend the team at Parramatta Smash Repairs. They're very professional, fully transparent and do absolute top quality work. I would never trust anyone else with my car.

    thumb Kyle Austin

    5 star review  Parramatta Smash Repairs were fantastic in the way that they looked after every need. Sam Lahood and his team assessed my car quickly, booked it in for repairs quickly and had it returned to me in just over a week from accident to completion. They even went to the effort of taking care of the hire car for me. The whole repair process was so seamless and easy. I highly recommend their team to look after you next time you need quality service on your repairs.

    thumb Gordon McComiskie

    5 star review  If you’re needing to find a smash repair outlet, it typically means your car is damaged and it’s just something you don’t want to deal with. I’ve used smash repairers close to home but happened to use Parramatta Smash Repairs when my beloved BMW was involved in an incident. Sam and the ladies on the desk are amazing and made the experience far better than I anticipated. I know nothing about cars but Sam explained the process, the timing and my options and did everything he said he’d do to help me, especially living over an hour away. He instilled my absolute trust that I wasn’t being ripped off or lied to which is so important . I have just had to make inquiries and seek Sam’s assistance regarding an incident involving my son and again it’s been resolved professionally and to my satisfaction. I would not use anyone else despite the location from my home.

    thumb Catherine Ruthven
  • 5 star review  I took my Mercedes in for a bonnet realignment. Sam was extremely professional and organised to have the work completed immediately while I waited. The work was completed efficiently and the bonnet was realigned perfectly within 15 minutes. I can highly recommend Sam and the team at Parramatta Smash Repairs!

    thumb George Hanna

    5 star review  Myself and my business Australian Tint Wizard have used Parramatta Smash Repairs for over 30 years personally and professionally. Their customer service is second to none and their work is flawless. I couldn't recommend them more highly to anyone needing their car repaired!

    thumb Jeff Cureton

    5 star review  Would highly recommend Parramatta Smash Repairs. Sam and the girls at the front desk were always professional and polite. They took the time to explain every detail as well as offer helpful tips with what I was entitled to from insurance companies (I wasn’t the driver at fault). Really appreciated their expertise and friendliness.

    thumb ITB Sydney South
  • 5 star review  I highly recommend ! Fix my Mercedes like it’s brand new and the service was amazing friendly team Definitely recommend! Thanks guys

    thumb Ellen Imseih

    5 star review  Once I picked up my car, on time as they promised, I realized I had come to the right place! What a good, honest professional team. A highly recommended jewel at Parramatta Thanks

    thumb Osama Sydney

    5 star review  A Fast & Efficient process Driven organisation, great quality service

    thumb George Hicks
  • 5 star review  Had the rear bumper of my BMW M135i recently repaired by Parramatta Smash Repairs through an insurance claim. Will definitely recommend them to family and friends. Everyone was extremely professional, polite and courteous. Thankyou Sam for explaining the process of repairing the bumper. Your team is wonderful. ❤

    thumb Punam Pitambar
  • 5 star review  An extremely satisfied customer here! First time needing a smash repairs shop for my brand new Mini Cooper and I felt completely safe leaving it in the trustworthy hands of Parramatta Smash Repairs. Very helpful and professional business from the time I called up to enquire and book in to when I picked up the car post repairs. My Mini Cooper was ready to be collected within the timeframe I was given (early actually) and I was very happy with the quality repairs performed! The damage (scratches under front grill) are completely gone and the car has been restored back to factory. Look no further for your baby on 4 wheels than Parramatta Smash Repairs. I highly recommend them.

    thumb Jessica Papponetti
  • 5 star review  Have been to this place few times in past, both good and bad experience. For this time, I got hit by someone else's fault. And went to parramatta smash repair for inspection. Very pleasant experience with Mark, he is very nice and caring guy. so far so good, hope this time will be a good experience all the way. Thank you Mark the technician and Jori the receptionist for the help.

    thumb J Z
  • 5 star review  The team at Parra Smash Repairs went above and beyond on my BMW. Very efficient, professional and remarkable results. Highly recommend for luxury vehicles. Best in Sydney! Thank you!

    thumb Ness LS
  • 5 star review  Sam and the staff at Parramatta Smash Repairs were very helpful and accomodating to my paint query and were able to help me out straight away. Their friendly nature made you feel immediately at ease and comfortable while waiting for the job to be completed. A thorough explanation of maintenance requirements was given at the completion of the job. I highly recommend them.

    thumb Syl Mar
  • 5 star review  Fantastic people to deal with. My car is better than new. Thanks heaps.

    thumb Tony Eltakchi
  • 5 star review  These guys are the best at what they do, hands down the best. I’ve had 4 cars repaired (2 were Mercedes) on each occasion the vehicles were repaired back to there original factory finish. Sam and David are both accommodating and professional and cannot speak highly enough of them. Highly recommend this business.

    thumb David Tunstall
  • 5 star review  Very professional outfit, Parramatta Smash Repairs… The first thing I noticed was how clean their workshop was, plus each tradesperson had their own clean dedicated work area with dedicated storage for parts and tools. This is important as it provides a happy and quality controlled workplace - which means you the customer get a high quality repair. Also of note is the fact they have plenty of room to store your car and repair it… Just take a look at other smash repair companies, with messy and cluttered workshops with your vehicles half repaired and parked out on the road with the windows open! Parramatta Smash Repairs is what you expect a professional outfit to be. And finally the work - our car has a very difficult paint to match and apply; however the team at Parramatta Smash Repairs did such a great job, it looked like it just came out of the factory! I highly recommend Parramatta Smash Repairs.

    thumb CGC - (Custom Garage Cabinets)
  • 5 star review  Very professional staff especially Jana and Sam, made the experience of repairing a smashed vehicle less traumatic with their excellent service. Highly recommended A+++

    thumb George Daoud
  • 5 star review  Excellent service! Very friendly, helpful and professional staff that made the whole process easy and always kept me up to date with the progress of my car. 10/10 - thank you!

    thumb Jessica L

LifeTime Guarantee On All Repairs

At Parramatta Smash Repairs, we are proud to declare that all repairs come with a Life Time Guarantee (for the time that you own your vehicle). We are so confident with our expertise and abilities on all repairs that we are pleased to back it up with this guarantee.

COVID-19 Announcement

We would like to inform you that all facilities are currently operational, and we are able to receive new vehicle repair requests. If you have any queries on a new or existing job, please call (02) 9630 7200 for assistance.

Announcement
Hi there! Parramatta Smash Repairs will continue business as usual during the 2020 festive season, except the public holidays and on the 26th December 2020 & 2nd January 2021.
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