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Car Insurance Claims & Services in Sydney

parramatta smash repair welcoming customer

At Parramatta Smash Repairs, we know that getting your car repaired after an accident can be quite a stressful and tough process. For this reason, we want to assist you throughout the process to offer you peace of mind with our car insurance services.

We are backed by a fantastic, highly-talented team of technicians who can handle all smash repair car insurance work flawlessly, no matter how big or small the job is. Our wealth of industry experience, state-of-the-art equipment and satisfaction guarantee ensure that we are the top choice for any car insurance claim especially when it comes to our approved brands.

This includes:

Due to our high standard of quality, seamless and transparent processes, professionalism and customer service, we are often recommended by many reliable insurance companies in Australia for prestige insurance repair work.

This includes:

  • IAG
  • Suncorp
  • QBE
  • Allianz
  • Auto & General 
  • And more…

Frequently Asked Questions

At Parramatta Smash Repairs, we are able to deal with all types of repair work. This is not limited to repairing physical damages to vehicles from an accident/collision. 

Some of the services we offer our customers includes:

Parramatta Smash Repairs is proud to be an insurance approved vehicle repair specialist. We are often highly recommended by many of car insurance companies, including but limited to:

  • IAG
  • Suncorp
  • QBE
  • Allianz
  • Auto & General

To ensure we conduct a thorough car insurance assessment, we request that you provide the following information to your car insurance company:

  • Date & time of accident
  • Make & model of vehicles
  • Vehicles’ registration number
  • Driver/owner’s name(s)
  • Driver license number
  • Insurance company for the other parties involved
  • Location of the accident
  • Police involvements 
  • Request to ensure your vehicle is repaired at Parramatta Smash Repairs

At Parramatta Smash Repairs we offer Towing Services. To arrange your car to be towed please contact our friendly staff for more information.

A car insurance excess is the fixed amount you will be required to pay towards making a car claim on your car insurance policy. Depending on the circumstances of the incident that led to your claim, the amount of access payable will vary on a number of factors and may have to pay more than one excess.

For more information please contact your insurance company.

In any given car accident, when making a car insurance claim it is important to address who had caused the accident. This is important because the driver at-fault is required to pay the costs affiliated with the accident. 

This may include:

A no-fault accident is one that meets the following criteria:

  • the driver of another vehicle (or another person) was entirely at fault, and
  • you provide the at-fault driver’s full name, address, and vehicle registration number.

Unfortunately, no. Car insurance companies class every car accident as a separate car insurance claim.

Depending on your car insurance company, the choice of where your car will get repaired will typically be a smash repair partner. However, you can always request for more information and clarification regarding their proposed smash repair business. In any case, you can always enquire and suggest a smash repair business of your choosing. 

At Parramatta Smash Repair, we highly recommend that you enquire for more information on the smash repair business that is repairing your car after a car accident. 

Yes, you can claim against the other party’s car insurance company. However, this process can cause delays for numerous reasons. 

If you were clearly not the driver at-fault in a car accident you will have a strong claim. We recommend that you leave it to your car insurance company to make the counterclaim.

At Parramatta Smash Repairs, we have had experience in many car accidents, and handling a claim through your own insurer is usually more convenient and time effective as they will be directly working with you and your smash repair business.

While having to deal with a third party insurer, you may not receive the same degree of flexibility in the choice of smash repair business as well as the time involved to restore and repair your vehicle.

Customer
Testimonials

  • 5 star review  Had the rear bumper of my BMW M135i recently repaired by Parramatta Smash Repairs through an insurance claim. Will definitely recommend them to family and friends. Everyone was extremely professional, polite and courteous. Thankyou Sam for explaining the process of repairing the bumper. Your team is wonderful. ❤

    thumb Punam Pitambar

    5 star review  An extremely satisfied customer here! First time needing a smash repairs shop for my brand new Mini Cooper and I felt completely safe leaving it in the trustworthy hands of Parramatta Smash Repairs. Very helpful and professional business from the time I called up to enquire and book in to when I picked up the car post repairs. My Mini Cooper was ready to be collected within the timeframe I was given (early actually) and I was very happy with the quality repairs performed! The damage (scratches under front grill) are completely gone and the car has been restored back to factory. Look no further for your baby on 4 wheels than Parramatta Smash Repairs. I highly recommend them.

    thumb Jessica Papponetti

    5 star review  Have been to this place few times in past, both good and bad experience. For this time, I got hit by someone else's fault. And went to parramatta smash repair for inspection. Very pleasant experience with Mark, he is very nice and caring guy. so far so good, hope this time will be a good experience all the way. Thank you Mark the technician and Jori the receptionist for the help.

    thumb J Z
  • 5 star review  The team at Parra Smash Repairs went above and beyond on my BMW. Very efficient, professional and remarkable results. Highly recommend for luxury vehicles. Best in Sydney! Thank you!

    thumb Ness LS

    5 star review  Sam and the staff at Parramatta Smash Repairs were very helpful and accomodating to my paint query and were able to help me out straight away. Their friendly nature made you feel immediately at ease and comfortable while waiting for the job to be completed. A thorough explanation of maintenance requirements was given at the completion of the job. I highly recommend them.

    thumb Syl Mar

    5 star review  Fantastic people to deal with. My car is better than new. Thanks heaps.

    thumb Tony Eltakchi
  • 5 star review  These guys are the best at what they do, hands down the best. I’ve had 4 cars repaired (2 were Mercedes) on each occasion the vehicles were repaired back to there original factory finish. Sam and David are both accommodating and professional and cannot speak highly enough of them. Highly recommend this business.

    thumb David Tunstall

    5 star review  Very professional outfit, Parramatta Smash Repairs… The first thing I noticed was how clean their workshop was, plus each tradesperson had their own clean dedicated work area with dedicated storage for parts and tools. This is important as it provides a happy and quality controlled workplace - which means you the customer get a high quality repair. Also of note is the fact they have plenty of room to store your car and repair it… Just take a look at other smash repair companies, with messy and cluttered workshops with your vehicles half repaired and parked out on the road with the windows open! Parramatta Smash Repairs is what you expect a professional outfit to be. And finally the work - our car has a very difficult paint to match and apply; however the team at Parramatta Smash Repairs did such a great job, it looked like it just came out of the factory! I highly recommend Parramatta Smash Repairs.

    thumb CGC - (Custom Garage Cabinets)

    5 star review  Very professional staff especially Jana and Sam, made the experience of repairing a smashed vehicle less traumatic with their excellent service. Highly recommended A+++

    thumb George Daoud
  • 5 star review  Excellent service! Very friendly, helpful and professional staff that made the whole process easy and always kept me up to date with the progress of my car. 10/10 - thank you!

    thumb Jessica L

    5 star review  The team at Parramatta Smash Repairs have provided exceptional service on more than one occasion. Very professional staff, both in the office and in the workshop. Thanks to Sam for all his help. Couldn't be happier with the end result.

    thumb E M

    5 star review  Very professional service. Provided up-to-date to information regarding repairs and kept to their completion date. The car was repaired to my satisfaction.

    thumb Nick Bisello
  • 5 star review  It was my third visit to PSR over last 7 years. As usual, I left the place very satisfied with the service. I am planning to return in 6 months for some minor cosmetic work on my car. Best wishes to all staff.

    thumb DarekOcias

    5 star review  Great service and very friendly staff. Sam at reception was very polite and easy to speak to. Work was done on time with regular SMS updates. After service support was great and stress free! Definitely recommend their service.

    thumb Anthony Luu

    5 star review  Thank you to the team at Parramatta Smash Repairs for a super easy and seamless process after my car was hit in an accident. They organised everything from a hire car to offering a flexible drop off / pick up time. The update text messages were also really appreciated! Cannot fault the professionalism or friendliness of this team. They are super knowledgeable and treat you like a person, not a number. Thanks for taking care of my VW!

    thumb Martha G
  • 5 star review  The whole experience for me as a customer at Parramatta Smash Repairs was BRILLIANT. I cannot thank Toni and Sam enough for their care and concern for me and my BMW X4 Competition that I absolutely adore. As the accident was NOT my fault, I was not sure of how to proceed with the claim but Toni supported me through the entire process. I also had to get my repair done in a quick period as I needed it back for work and Toni ensured this happened. I would never go anywhere else with my treasured vehicle!! THANK YOU SO MUCH

    thumb Brenda Christie-David

    5 star review  I couldn’t have picked a better place. They don’t forget about the smallest details...I highly recommend them... thank you so much for the great Job đź‘Ź

    thumb Vahid Ahmadi

    5 star review  Very satisfied with the service and the team, especially with Maddie who is such a gem at front desk who made the experience so easy for me! The team always kept in contact with me throughout and gave necessary updates, which made it easy for me to go about the week and not have to worry. Highly recommend for those who needs quality service and quality parts!

    thumb Jeremy Fuertes
  • 5 star review  Highly recommend the team at Parramatta Smash Repairs. They're very professional, fully transparent and do absolute top quality work. I would never trust anyone else with my car.

    thumb Kyle Austin

    5 star review  Parramatta Smash Repairs were fantastic in the way that they looked after every need. Sam Lahood and his team assessed my car quickly, booked it in for repairs quickly and had it returned to me in just over a week from accident to completion. They even went to the effort of taking care of the hire car for me. The whole repair process was so seamless and easy. I highly recommend their team to look after you next time you need quality service on your repairs.

    thumb Gordon McComiskie

    5 star review  If you’re needing to find a smash repair outlet, it typically means your car is damaged and it’s just something you don’t want to deal with. I’ve used smash repairers close to home but happened to use Parramatta Smash Repairs when my beloved BMW was involved in an incident. Sam and the ladies on the desk are amazing and made the experience far better than I anticipated. I know nothing about cars but Sam explained the process, the timing and my options and did everything he said he’d do to help me, especially living over an hour away. He instilled my absolute trust that I wasn’t being ripped off or lied to which is so important . I have just had to make inquiries and seek Sam’s assistance regarding an incident involving my son and again it’s been resolved professionally and to my satisfaction. I would not use anyone else despite the location from my home.

    thumb Catherine Ruthven
  • 5 star review  I took my Mercedes in for a bonnet realignment. Sam was extremely professional and organised to have the work completed immediately while I waited. The work was completed efficiently and the bonnet was realigned perfectly within 15 minutes. I can highly recommend Sam and the team at Parramatta Smash Repairs!

    thumb George Hanna

    5 star review  Myself and my business Australian Tint Wizard have used Parramatta Smash Repairs for over 30 years personally and professionally. Their customer service is second to none and their work is flawless. I couldn't recommend them more highly to anyone needing their car repaired!

    thumb Jeff Cureton

    5 star review  Would highly recommend Parramatta Smash Repairs. Sam and the girls at the front desk were always professional and polite. They took the time to explain every detail as well as offer helpful tips with what I was entitled to from insurance companies (I wasn’t the driver at fault). Really appreciated their expertise and friendliness.

    thumb ITB Sydney South
  • 5 star review  I highly recommend ! Fix my Mercedes like it’s brand new and the service was amazing friendly team Definitely recommend! Thanks guys

    thumb Ellen Imseih

    5 star review  Once I picked up my car, on time as they promised, I realized I had come to the right place! What a good, honest professional team. A highly recommended jewel at Parramatta Thanks

    thumb Osama Sydney

    5 star review  A Fast & Efficient process Driven organisation, great quality service

    thumb George Hicks
  • 5 star review  Had the rear bumper of my BMW M135i recently repaired by Parramatta Smash Repairs through an insurance claim. Will definitely recommend them to family and friends. Everyone was extremely professional, polite and courteous. Thankyou Sam for explaining the process of repairing the bumper. Your team is wonderful. ❤

    thumb Punam Pitambar
  • 5 star review  An extremely satisfied customer here! First time needing a smash repairs shop for my brand new Mini Cooper and I felt completely safe leaving it in the trustworthy hands of Parramatta Smash Repairs. Very helpful and professional business from the time I called up to enquire and book in to when I picked up the car post repairs. My Mini Cooper was ready to be collected within the timeframe I was given (early actually) and I was very happy with the quality repairs performed! The damage (scratches under front grill) are completely gone and the car has been restored back to factory. Look no further for your baby on 4 wheels than Parramatta Smash Repairs. I highly recommend them.

    thumb Jessica Papponetti
  • 5 star review  Have been to this place few times in past, both good and bad experience. For this time, I got hit by someone else's fault. And went to parramatta smash repair for inspection. Very pleasant experience with Mark, he is very nice and caring guy. so far so good, hope this time will be a good experience all the way. Thank you Mark the technician and Jori the receptionist for the help.

    thumb J Z
  • 5 star review  The team at Parra Smash Repairs went above and beyond on my BMW. Very efficient, professional and remarkable results. Highly recommend for luxury vehicles. Best in Sydney! Thank you!

    thumb Ness LS
  • 5 star review  Sam and the staff at Parramatta Smash Repairs were very helpful and accomodating to my paint query and were able to help me out straight away. Their friendly nature made you feel immediately at ease and comfortable while waiting for the job to be completed. A thorough explanation of maintenance requirements was given at the completion of the job. I highly recommend them.

    thumb Syl Mar
  • 5 star review  Fantastic people to deal with. My car is better than new. Thanks heaps.

    thumb Tony Eltakchi
  • 5 star review  These guys are the best at what they do, hands down the best. I’ve had 4 cars repaired (2 were Mercedes) on each occasion the vehicles were repaired back to there original factory finish. Sam and David are both accommodating and professional and cannot speak highly enough of them. Highly recommend this business.

    thumb David Tunstall
  • 5 star review  Very professional outfit, Parramatta Smash Repairs… The first thing I noticed was how clean their workshop was, plus each tradesperson had their own clean dedicated work area with dedicated storage for parts and tools. This is important as it provides a happy and quality controlled workplace - which means you the customer get a high quality repair. Also of note is the fact they have plenty of room to store your car and repair it… Just take a look at other smash repair companies, with messy and cluttered workshops with your vehicles half repaired and parked out on the road with the windows open! Parramatta Smash Repairs is what you expect a professional outfit to be. And finally the work - our car has a very difficult paint to match and apply; however the team at Parramatta Smash Repairs did such a great job, it looked like it just came out of the factory! I highly recommend Parramatta Smash Repairs.

    thumb CGC - (Custom Garage Cabinets)
  • 5 star review  Very professional staff especially Jana and Sam, made the experience of repairing a smashed vehicle less traumatic with their excellent service. Highly recommended A+++

    thumb George Daoud
  • 5 star review  Excellent service! Very friendly, helpful and professional staff that made the whole process easy and always kept me up to date with the progress of my car. 10/10 - thank you!

    thumb Jessica L

LifeTime Guarantee On All Repairs

At Parramatta Smash Repairs, we are proud to declare that all repairs come with a Life Time Guarantee (for the time that you own your vehicle). We are so confident with our expertise and abilities on all repairs that we are pleased to back it up with this guarantee.

COVID-19 Announcement

We would like to inform you that all facilities are currently operational, and we are able to receive new vehicle repair requests. If you have any queries on a new or existing job, please call (02) 9630 7200 for assistance.

Announcement
Hi there! Parramatta Smash Repairs will continue business as usual during the 2020 festive season, except the public holidays and on the 26th December 2020 & 2nd January 2021.
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