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The importance of following OEM repair techniques during smash repair

With the cost of living rising, more and more people are looking for ways to save money, especially when an unexpected cost appears. No one plans for an accident, but knowing what your options are before it happens is important, especially with prestige car repairs. Finding the cheapest quote for a smash repair may only be half the story, and OEM repair techniques may save you more money in the long run. 

The difference between OEM repairers and non OEM repairers

While any smash repairer may be able to get your car road legal, there is another question of if the repair was done to Original Equipment Manufacturer (OEM)’s specifications. Each manufacturer (like BMW, Mercedes-Benz and Lexus) each has their own guidelines and techniques to use when repairing a vehicle post-accident. These ensure that any technicians working on your vehicle are properly trained and get it back to as-new condition.

In addition to OEM repair techniques, a repairer may not be using genuine parts or following repair instructions on critical areas, leading to further issues down the road. These parts may be from scrapped cars or third-party manufacturers that are not structurally sound or fit for your specific car model. Ensuring your smash repairer is an authorised partner with your car’s brand is critical.

Getting the job done right the first time

By cutting corners and choosing a cheaper smash repairer, you can’t guarantee that the level of work is up to a manufacturer’s standards. While the outside of your car may look brand new, hidden underneath may be third party parts, hidden damage from the crash that was missed or even parts not fit for your make and model of car. These factors can lead to repaired parts failing when placed under stresses that genuine parts would normally stand up to. By doing the job right the first time with OEM parts and repair techniques, you can avoid additional costs from faults that an untrained repairer may miss.

Choosing your own repairer


Depending on your insurance provider, you may be able to select your own repairer when involved in an accident. By speaking to your provider, you can request a specialist smash repairer to look at your vehicle’s specific needs and ensure you get the highest quality repair.

Due to our high standard of quality, seamless and transparent processes, professionalism and customer service, Parramatta Smash Repairs are often recommended by many reliable insurance companies in Australia for prestige insurance repair work.

This includes:

  • IAG
  • Suncorp
  • QBE
  • Allianz
  • Auto & General 
  • And more…

Take control of your car’s smash repair and ensure your car is brought back to as-new condition with a smash repairer using OEM repair techniques and genuine parts. The team at Parramatta Smash Repairs would love to chat with you to discuss your specific needs regarding your vehicle repairs. Give us a call at (02) 9630 7200 or fill out our Contact Us Form 24/7. We will get your vehicle back on the road in no time!

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  • Had the rear bumper of my BMW M135i recently repaired by Parramatta Smash Repairs through an insurance claim. Will definitely recommend them to family and friends. Everyone was extremely professional, polite and courteous. Thankyou Sam for explaining the process of repairing the bumper. Your team is wonderful. ❤

    thumb Punam Pitambar

    An extremely satisfied customer here! First time needing a smash repairs shop for my brand new Mini Cooper and I felt completely safe leaving it in the trustworthy hands of Parramatta Smash Repairs. Very helpful and professional business from the time I called up to enquire and book in to when I picked up the car post repairs. My Mini Cooper was ready to be collected within the timeframe I was given (early actually) and I was very happy with the quality repairs performed! The damage (scratches under front grill) are completely gone and the car has been restored back to factory. Look no further for your baby on 4 wheels than Parramatta Smash Repairs. I highly recommend them.

    thumb Jessica Papponetti

    Have been to this place few times in past, both good and bad experience. For this time, I got hit by someone else's fault. And went to parramatta smash repair for inspection. Very pleasant experience with Mark, he is very nice and caring guy. so far so good, hope this time will be a good experience all the way. Thank you Mark the technician and Jori the receptionist for the help.

    thumb J Z
  • The team at Parra Smash Repairs went above and beyond on my BMW. Very efficient, professional and remarkable results. Highly recommend for luxury vehicles. Best in Sydney! Thank you!

    thumb Ness LS

    Sam and the staff at Parramatta Smash Repairs were very helpful and accomodating to my paint query and were able to help me out straight away. Their friendly nature made you feel immediately at ease and comfortable while waiting for the job to be completed. A thorough explanation of maintenance requirements was given at the completion of the job. I highly recommend them.

    thumb Syl Mar

    Fantastic people to deal with. My car is better than new. Thanks heaps.

    thumb Tony Eltakchi
  • These guys are the best at what they do, hands down the best. I’ve had 4 cars repaired (2 were Mercedes) on each occasion the vehicles were repaired back to there original factory finish. Sam and David are both accommodating and professional and cannot speak highly enough of them. Highly recommend this business.

    thumb David Tunstall

    Very professional outfit, Parramatta Smash Repairs… The first thing I noticed was how clean their workshop was, plus each tradesperson had their own clean dedicated work area with dedicated storage for parts and tools. This is important as it provides a happy and quality controlled workplace - which means you the customer get a high quality repair. Also of note is the fact they have plenty of room to store your car and repair it… Just take a look at other smash repair companies, with messy and cluttered workshops with your vehicles half repaired and parked out on the road with the windows open! Parramatta Smash Repairs is what you expect a professional outfit to be. And finally the work - our car has a very difficult paint to match and apply; however the team at Parramatta Smash Repairs did such a great job, it looked like it just came out of the factory! I highly recommend Parramatta Smash Repairs.

    thumb CGC - (Custom Garage Cabinets)

    Very professional staff especially Jana and Sam, made the experience of repairing a smashed vehicle less traumatic with their excellent service. Highly recommended A+++

    thumb George Daoud
  • Excellent service! Very friendly, helpful and professional staff that made the whole process easy and always kept me up to date with the progress of my car. 10/10 - thank you!

    thumb Jessica L

    The team at Parramatta Smash Repairs have provided exceptional service on more than one occasion. Very professional staff, both in the office and in the workshop. Thanks to Sam for all his help. Couldn't be happier with the end result.

    thumb E M

    Very professional service. Provided up-to-date to information regarding repairs and kept to their completion date. The car was repaired to my satisfaction.

    thumb Nick Bisello
  • It was my third visit to PSR over last 7 years. As usual, I left the place very satisfied with the service. I am planning to return in 6 months for some minor cosmetic work on my car. Best wishes to all staff.

    thumb DarekOcias

    Great service and very friendly staff. Sam at reception was very polite and easy to speak to. Work was done on time with regular SMS updates. After service support was great and stress free! Definitely recommend their service.

    thumb Anthony Luu

    Thank you to the team at Parramatta Smash Repairs for a super easy and seamless process after my car was hit in an accident. They organised everything from a hire car to offering a flexible drop off / pick up time. The update text messages were also really appreciated! Cannot fault the professionalism or friendliness of this team. They are super knowledgeable and treat you like a person, not a number. Thanks for taking care of my VW!

    thumb Martha G
  • The whole experience for me as a customer at Parramatta Smash Repairs was BRILLIANT. I cannot thank Toni and Sam enough for their care and concern for me and my BMW X4 Competition that I absolutely adore. As the accident was NOT my fault, I was not sure of how to proceed with the claim but Toni supported me through the entire process. I also had to get my repair done in a quick period as I needed it back for work and Toni ensured this happened. I would never go anywhere else with my treasured vehicle!! THANK YOU SO MUCH

    thumb Brenda Christie-David

    I couldn’t have picked a better place. They don’t forget about the smallest details...I highly recommend them... thank you so much for the great Job ?

    thumb Vahid Ahmadi

    Very satisfied with the service and the team, especially with Maddie who is such a gem at front desk who made the experience so easy for me! The team always kept in contact with me throughout and gave necessary updates, which made it easy for me to go about the week and not have to worry. Highly recommend for those who needs quality service and quality parts!

    thumb Jeremy Fuertes
  • Highly recommend the team at Parramatta Smash Repairs. They're very professional, fully transparent and do absolute top quality work. I would never trust anyone else with my car.

    thumb Kyle Austin

    Parramatta Smash Repairs were fantastic in the way that they looked after every need. Sam Lahood and his team assessed my car quickly, booked it in for repairs quickly and had it returned to me in just over a week from accident to completion. They even went to the effort of taking care of the hire car for me. The whole repair process was so seamless and easy. I highly recommend their team to look after you next time you need quality service on your repairs.

    thumb Gordon McComiskie

    If you’re needing to find a smash repair outlet, it typically means your car is damaged and it’s just something you don’t want to deal with. I’ve used smash repairers close to home but happened to use Parramatta Smash Repairs when my beloved BMW was involved in an incident. Sam and the ladies on the desk are amazing and made the experience far better than I anticipated. I know nothing about cars but Sam explained the process, the timing and my options and did everything he said he’d do to help me, especially living over an hour away. He instilled my absolute trust that I wasn’t being ripped off or lied to which is so important . I have just had to make inquiries and seek Sam’s assistance regarding an incident involving my son and again it’s been resolved professionally and to my satisfaction. I would not use anyone else despite the location from my home.

    thumb Catherine Ruthven
  • I took my Mercedes in for a bonnet realignment. Sam was extremely professional and organised to have the work completed immediately while I waited. The work was completed efficiently and the bonnet was realigned perfectly within 15 minutes. I can highly recommend Sam and the team at Parramatta Smash Repairs!

    thumb George Hanna

    Myself and my business Australian Tint Wizard have used Parramatta Smash Repairs for over 30 years personally and professionally. Their customer service is second to none and their work is flawless. I couldn't recommend them more highly to anyone needing their car repaired!

    thumb Jeff Cureton

    Would highly recommend Parramatta Smash Repairs. Sam and the girls at the front desk were always professional and polite. They took the time to explain every detail as well as offer helpful tips with what I was entitled to from insurance companies (I wasn’t the driver at fault). Really appreciated their expertise and friendliness.

    thumb ITB Sydney South
  • I highly recommend ! Fix my Mercedes like it’s brand new and the service was amazing friendly team Definitely recommend! Thanks guys

    thumb Ellen Imseih

    Once I picked up my car, on time as they promised, I realized I had come to the right place! What a good, honest professional team. A highly recommended jewel at Parramatta Thanks

    thumb Osama Sydney

    A Fast & Efficient process Driven organisation, great quality service

    thumb George Hicks
  • Had the rear bumper of my BMW M135i recently repaired by Parramatta Smash Repairs through an insurance claim. Will definitely recommend them to family and friends. Everyone was extremely professional, polite and courteous. Thankyou Sam for explaining the process of repairing the bumper. Your team is wonderful. ❤

    thumb Punam Pitambar
  • An extremely satisfied customer here! First time needing a smash repairs shop for my brand new Mini Cooper and I felt completely safe leaving it in the trustworthy hands of Parramatta Smash Repairs. Very helpful and professional business from the time I called up to enquire and book in to when I picked up the car post repairs. My Mini Cooper was ready to be collected within the timeframe I was given (early actually) and I was very happy with the quality repairs performed! The damage (scratches under front grill) are completely gone and the car has been restored back to factory. Look no further for your baby on 4 wheels than Parramatta Smash Repairs. I highly recommend them.

    thumb Jessica Papponetti
  • Have been to this place few times in past, both good and bad experience. For this time, I got hit by someone else's fault. And went to parramatta smash repair for inspection. Very pleasant experience with Mark, he is very nice and caring guy. so far so good, hope this time will be a good experience all the way. Thank you Mark the technician and Jori the receptionist for the help.

    thumb J Z
  • The team at Parra Smash Repairs went above and beyond on my BMW. Very efficient, professional and remarkable results. Highly recommend for luxury vehicles. Best in Sydney! Thank you!

    thumb Ness LS
  • Sam and the staff at Parramatta Smash Repairs were very helpful and accomodating to my paint query and were able to help me out straight away. Their friendly nature made you feel immediately at ease and comfortable while waiting for the job to be completed. A thorough explanation of maintenance requirements was given at the completion of the job. I highly recommend them.

    thumb Syl Mar
  • Fantastic people to deal with. My car is better than new. Thanks heaps.

    thumb Tony Eltakchi
  • These guys are the best at what they do, hands down the best. I’ve had 4 cars repaired (2 were Mercedes) on each occasion the vehicles were repaired back to there original factory finish. Sam and David are both accommodating and professional and cannot speak highly enough of them. Highly recommend this business.

    thumb David Tunstall
  • Very professional outfit, Parramatta Smash Repairs… The first thing I noticed was how clean their workshop was, plus each tradesperson had their own clean dedicated work area with dedicated storage for parts and tools. This is important as it provides a happy and quality controlled workplace - which means you the customer get a high quality repair. Also of note is the fact they have plenty of room to store your car and repair it… Just take a look at other smash repair companies, with messy and cluttered workshops with your vehicles half repaired and parked out on the road with the windows open! Parramatta Smash Repairs is what you expect a professional outfit to be. And finally the work - our car has a very difficult paint to match and apply; however the team at Parramatta Smash Repairs did such a great job, it looked like it just came out of the factory! I highly recommend Parramatta Smash Repairs.

    thumb CGC - (Custom Garage Cabinets)
  • Very professional staff especially Jana and Sam, made the experience of repairing a smashed vehicle less traumatic with their excellent service. Highly recommended A+++

    thumb George Daoud
  • Excellent service! Very friendly, helpful and professional staff that made the whole process easy and always kept me up to date with the progress of my car. 10/10 - thank you!

    thumb Jessica L

LifeTime Guarantee On All Repairs

At Parramatta Smash Repairs, we are proud to declare that all repairs come with a Life Time Guarantee (for the time that you own your vehicle). We are so confident with our expertise and abilities on all repairs that we are pleased to back it up with this guarantee.

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