Choose a great panel beater near Drummoyne when you need one

Consider the following factors to make an informed choice about which panel beater to engage for smash repairs:

• Accreditation
• Reputation
• Duration
• Guarantee
• Capability 
• Facilities
• Customer care

#1 Accreditation – Is the panel beater’s licence current?

With technically sophisticated machines like cars, especially luxury brands, make sure you choose a legitimate and reliable service provider. For example, in New South Wales a current Motor Vehicle Repairer’s Licence is required. Lapsed licensing is a red flag and  common in consumer-led court cases related to car repair. 

#2 Reputation – Do they have word-of-mouth credibility?

Research the smash repairs shop’s reputation both online and among your family, friends, and community, as well as the reputable insurance companies. 

• Getting a word-of-mouth recommendation from someone who has directly experienced their service provides an extra layer of reliability. 
• The consistency of customer satisfaction can also be known from Google Review ratings, and consumer comments on online forums or social media channels.  

#3 Duration – How long will estimated repairs take?

Ask at least two repairers because a big difference in estimated time suggests differences in their capacity and capability. 

• Quick turnarounds may suggest the presence of a larger team or more experienced staff.
• Slow turnarounds may suggest the shop is under-resourced or badly managed.  

If you make at least one site visit before you choose the smash repairer, you could tell a lot by looking at their facilities and equipment, talking to their staff, and observing how they do business.

#4 Guarantee – Is there a lifetime assurance of quality workmanship?

The scope of guarantee may depend on whether you take on the car insurer’s recommended repairer, or choose your own. Check if there is a guarantee, and if it is still valid for the vehicle after you sell it.  

#5 Capability – Is the Smash repairs provider experienced in repairing your make and model?

This is important especially if you have a luxury, or technologically-advanced late model car. A repairer with ample experience on cars of the same make, model, and year as yours are likely to provide better quality repairs. 

#6 Facilities – Is the autobody shop well resourced?

A direct in-person tour of the workshop facilities can provide many clues as to the calibre and working culture of the panel beater. How well the shop is managed, how safe and clean the premises are, if there is ample space for protecting your car from the elements, whether they use old or advanced technology, and if they use superior parts and paints. 

#7 Customer care – Are customers taken care of as well as cars?

People often experience some stress or anxiety when they need to organise smash repairs, especially if they are unfamiliar with the administrative aspect of things. A panel beater who can empathise well with customers and support them effectively will create more customer satisfaction and relief. For example, by helping with towing, courtesy car, or insurance claims administration for a smooth-flowing user experience.