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What You Need to Know Before Getting Your Car Towed in Sydney

parramatta smash repair what you need to know before getting your car towed in sydney blog feature image

What you need to know before getting your car towed in Sydney

Any sort of vehicle accident where your car is damaged and needs to be towed away from the scene is going to be an unhappy experience. However, the effects can be compounded even further if you aren’t aware of your rights and obligations under NSW law with regard to car towing.

It can be tempting, for instance, to accept an offer of towing services from the first tow truck to arrive on the scene. However, you are not obliged to do so, and in fact this could create additional problems and expense, not to mention worry and frustration. This is why it pays to be informed in advance of any situation where car towing might be required, to ensure you receive the best, most professional service possible.

Parramatta Smash Repairs provides trusted towing services Sydney drivers can rely on. Available 24/7, our services include specialist vehicle recovery in all locations and circumstances, and you can be sure that your car will be transported with great care and professional efficiency.

New South Wales Tow Truck Regulation Scheme

Many people will no doubt be surprised to learn that there is no roster system for the provision of towing services in Sydney — this means that in the aftermath of an accident, multiple tow truck operators could arrive at the scene and offer to tow your vehicle.

This can be unnerving and confusing, particularly at a time when you might be feeling vulnerable. Therefore, if you are involved in an accident, it is important to know that:

  • You have the right to decide to where your vehicle should be towed;
  • You have the right to decide who tows your vehicle;
  • You are entitled to receive advice and assistance from another person before signing a towing authorisation form; and
  • You should always be given a copy of a towing authorisation form after signing it.

It is illegal for a tow truck operator to attempt to coerce you to accept their services or sign a towing authorisation, nor are they able to make an offer for services other than towing. You are also entitled to receive a complete quote that details all auto towing fees and charges in advance.

It is also helpful to know that licensed accident tow trucks in NSW will have a TT number plate with four numbers before the letters, e.g., 1234-TT.

What should I do after a car accident?

rear ended car accident

Many people will no doubt be surprised to learn that there is no roster system for the provision of towing services in Sydney — this means that in the aftermath of an accident, multiple tow truck operators could arrive at the scene and offer to tow your vehicle.

This can be unnerving and confusing, particularly at a time when you might be feeling vulnerable. Therefore, if you are involved in an accident, it is important to know that:

  • You have the right to decide to where your vehicle should be towed;
  • You have the right to decide who tows your vehicle;
  • You are entitled to receive advice and assistance from another person before signing a towing authorisation form; and
  • You should always be given a copy of a towing authorisation form after signing it.

It is illegal for a tow truck operator to attempt to coerce you to accept their services or sign a towing authorisation, nor are they able to make an offer for services other than towing. You are also entitled to receive a complete quote that details all auto towing fees and charges in advance.

It is also helpful to know that licensed accident tow trucks in NSW will have a TT number plate with four numbers before the letters, e.g. 1234-TT.

What should I do after a car accident?

Transport for NSW makes clear your responsibilities and obligations if you are involved in a motor vehicle accident.

If no-one has been injured, you are not required to call police to attend the incident. You can instead organise your own car towing and leave the area, provided you have exchanged details with all parties involved (i.e., name, address, licence details, vehicle registration number, etc.). You are nevertheless required to report the incident within 24 hours to police on the Police Assistance Line on 131 444.

Minor collisions where towing services are not required do not need to be reported to police, even for insurance purposes.

There are, however, circumstances where the police may attend and investigate a motor vehicle crash. This includes when:

  • People have been injured;
  • Animals have been hurt;
  • Property has been damaged;
  • Someone involved in an accident refuses to stop;
  • Someone involved in an accident refuses to exchange information; and/or
  • A driver is suspected of being under the influence of alcohol or drugs.
sydney police number
calling insurance after auto accident

There are very specific actions that you should take if you are involved in an accident with a truck or another vehicle carrying a dangerous load:

  • Call the Police or Fire Brigade on 000;
  • Ensure that other people do not approach the crash site; and
  • Avoid touching any spilled chemical, or breathing any fumes or dust.

There should be an Emergency Procedures Guide attached to the driver’s door of any vehicle carrying a dangerous load. If it is safe to do so, you should follow these procedures.

Does car insurance cover towing and storage fees after an accident?

Most comprehensive car insurance policies will cover accident towing (as well as towing in the case of fire and theft), or you might have cover as part of your roadside assistance package.

However, there may be limits on how far your car can be towed and still be covered, or cover only for towing to the nearest insurer-approved repairer or storage facility, so it is important to understand this part of your policy.

Even if accident towing is covered as part of your motor insurance, it may be helpful to contact your insurance provider before arranging accident towing services in Sydney in order to have peace of mind about the full extent of your cover.

 

How much does towing after an accident cost in Sydney, NSW?

In NSW, the fees for accident towing are regulated and so it should always be clear how much towing services cost. Anyone offering accident towing services in Sydney and elsewhere cannot charge more than the stipulated maximum fee.

As of July 2020, the maximum charge for Sydney accident towing is $256. There is an additional charge of $6 per km for towing in excess of 10 km in Sydney, or $5 per km for towing in excess of 20 km outside of Sydney. There is also 20% surcharge for towing outside of business hours (i.e., 8am to 5pm Monday to Friday).

The cost of storing a vehicle after accident towing is also regulated in NSW. In the Sydney metropolitan area, the maximum charge for light motor vehicle storage is $27 per day. Outside of the metro area, the maximum vehicle storage fee is $15 per day.

If you have comprehensive car insurance, or your policy has roadside assistance provision, then you will most likely be covered for the cost of both accident towing and vehicle storage.

If you don’t have comprehensive cover, then you will likely be liable for the cost of accident towing yourself. You may also have to cover the cost of any storage fees you are charged.

Where will my car get towed after an accident?

If you are involved in an accident, you are entitled under NSW law to choose which Sydney smash repairs your car is towed to (although your insurer may impose conditions in this regard).

When an accident occurs, you might find that more than one tow truck arrives at the scene. However, it is entirely your decision where you have your car towed to, and while providers of towing services in Sydney can offer advice if requested, they are prevented by law from coercing you in any way.

Why choose Parramatta Smash Repairs towing services to retrieve your car?

At Parramatta Smash Repairs, we offer 24/7 accident towing services in Sydney. Our car towing operators are fully trained and licensed professionals who specialise in all accident, salvage, trade and prestige vehicle towing. 

We are one of the few approved towing services in Sydney experienced in and equipped for height restricted car park towing (as low as 1.9 metres), as well as recovery in high rise and underground car parks, apartment building parking facilities, and undercover shopping centre car parks. 

If you need a reliable accident recovery and auto towing service that will care for your vehicle when it is being transported, then contact us on 02 9630 7268 for expert assistance around the clock.

Authorised Repaired For:
Mercedes Benz, BMW, Mini,
Lexus & Subaru

Specialists in all other Late Model Luxury brands.

subaru lexus mercedes benz bmw and mini cooper logo transparent

We value our people and always ensure they have the essential skills needed to carry out the most advanced collision repairs for our customers.

Check Out Our Services

Car Insurance Claims

We are backed by a fantastic, highly-talented team of technicians who can handle all smash repair car insurance work flawlessly, no matter how big or small the job is.

Towing Services

Our car towing operators are fully trained and licenced professionals who specialise in all accident, salvage, trade, and prestige vehicle towing.

Panel Repairs

Our panel beaters are fully equipped to repair all types of panel damage ranging from small dings or dents down to major structural damage.

Paintless Dent Removal

Our Paintless Dent Removal services will restore your vehicle’s dented area to near perfection without disturbing the original paint finish.

S.M.A.R.T Cosmetic Repairs

Our SMART repairers are equipped with the skills, training and equipment to localised damaged areas, without need to repaint the entire panel.

Spray
Painting

We have one of the most advanced car paint spraying facilities in the smash repair industry.

Paint Protection

Our Paint Protection technology creates a high-gloss protective barrier that continuously works to neutralise and repel airborne contaminants.

Car Detailing

We’ll go over your vehicle with a wash and wax, including polishing all chrome moulds, an interior vacuum and sanitise. When we hand your vehicle back to you, it will look factory fresh.

Wheel Repair

Our wheel repair services offers an unrivalled level of quality and service that will bring your wheels, and your car, back to their very best!

Windscreen Replacements

We offer competitively priced Car Windscreen Replacements in Sydney.

Air Conditioning Repairs

Our car air conditioning repairs will ensure comfort for you and your passenger all year long.

Fleet Services

We offer Fleet Services to help you keep your vehicles and your business running.

Mechanical Repairs

We are a fully certified mechanical repair centre for a broad range of brand, makes and model.

Vehicle Diagnosis

Our Car Diagnostic service scans and detects any possible issues. We can recalibrated and reprogrammed your vehicle before hitting the road again.

Where can you find a Smash Repair near you?

Parramatta Smash Repairs is located 607 Church Street, North Parramatta. 

To find out more information about our services:

top view parramatta smash repair autobody warehouse

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  • 5 star review  Had the rear bumper of my BMW M135i recently repaired by Parramatta Smash Repairs through an insurance claim. Will definitely recommend them to family and friends. Everyone was extremely professional, polite and courteous. Thankyou Sam for explaining the process of repairing the bumper. Your team is wonderful. ❤

    thumb Punam Pitambar

    5 star review  An extremely satisfied customer here! First time needing a smash repairs shop for my brand new Mini Cooper and I felt completely safe leaving it in the trustworthy hands of Parramatta Smash Repairs. Very helpful and professional business from the time I called up to enquire and book in to when I picked up the car post repairs. My Mini Cooper was ready to be collected within the timeframe I was given (early actually) and I was very happy with the quality repairs performed! The damage (scratches under front grill) are completely gone and the car has been restored back to factory. Look no further for your baby on 4 wheels than Parramatta Smash Repairs. I highly recommend them.

    thumb Jessica Papponetti

    5 star review  Have been to this place few times in past, both good and bad experience. For this time, I got hit by someone else's fault. And went to parramatta smash repair for inspection. Very pleasant experience with Mark, he is very nice and caring guy. so far so good, hope this time will be a good experience all the way. Thank you Mark the technician and Jori the receptionist for the help.

    thumb J Z
  • 5 star review  The team at Parra Smash Repairs went above and beyond on my BMW. Very efficient, professional and remarkable results. Highly recommend for luxury vehicles. Best in Sydney! Thank you!

    thumb Ness LS

    5 star review  Sam and the staff at Parramatta Smash Repairs were very helpful and accomodating to my paint query and were able to help me out straight away. Their friendly nature made you feel immediately at ease and comfortable while waiting for the job to be completed. A thorough explanation of maintenance requirements was given at the completion of the job. I highly recommend them.

    thumb Syl Mar

    5 star review  Fantastic people to deal with. My car is better than new. Thanks heaps.

    thumb Tony Eltakchi
  • 5 star review  These guys are the best at what they do, hands down the best. I’ve had 4 cars repaired (2 were Mercedes) on each occasion the vehicles were repaired back to there original factory finish. Sam and David are both accommodating and professional and cannot speak highly enough of them. Highly recommend this business.

    thumb David Tunstall

    5 star review  Very professional outfit, Parramatta Smash Repairs… The first thing I noticed was how clean their workshop was, plus each tradesperson had their own clean dedicated work area with dedicated storage for parts and tools. This is important as it provides a happy and quality controlled workplace - which means you the customer get a high quality repair. Also of note is the fact they have plenty of room to store your car and repair it… Just take a look at other smash repair companies, with messy and cluttered workshops with your vehicles half repaired and parked out on the road with the windows open! Parramatta Smash Repairs is what you expect a professional outfit to be. And finally the work - our car has a very difficult paint to match and apply; however the team at Parramatta Smash Repairs did such a great job, it looked like it just came out of the factory! I highly recommend Parramatta Smash Repairs.

    thumb CGC - (Custom Garage Cabinets)

    5 star review  Very professional staff especially Jana and Sam, made the experience of repairing a smashed vehicle less traumatic with their excellent service. Highly recommended A+++

    thumb George Daoud
  • 5 star review  Excellent service! Very friendly, helpful and professional staff that made the whole process easy and always kept me up to date with the progress of my car. 10/10 - thank you!

    thumb Jessica L

    5 star review  The team at Parramatta Smash Repairs have provided exceptional service on more than one occasion. Very professional staff, both in the office and in the workshop. Thanks to Sam for all his help. Couldn't be happier with the end result.

    thumb E M

    5 star review  Very professional service. Provided up-to-date to information regarding repairs and kept to their completion date. The car was repaired to my satisfaction.

    thumb Nick Bisello
  • 5 star review  It was my third visit to PSR over last 7 years. As usual, I left the place very satisfied with the service. I am planning to return in 6 months for some minor cosmetic work on my car. Best wishes to all staff.

    thumb DarekOcias

    5 star review  Great service and very friendly staff. Sam at reception was very polite and easy to speak to. Work was done on time with regular SMS updates. After service support was great and stress free! Definitely recommend their service.

    thumb Anthony Luu

    5 star review  Thank you to the team at Parramatta Smash Repairs for a super easy and seamless process after my car was hit in an accident. They organised everything from a hire car to offering a flexible drop off / pick up time. The update text messages were also really appreciated! Cannot fault the professionalism or friendliness of this team. They are super knowledgeable and treat you like a person, not a number. Thanks for taking care of my VW!

    thumb Martha G
  • 5 star review  The whole experience for me as a customer at Parramatta Smash Repairs was BRILLIANT. I cannot thank Toni and Sam enough for their care and concern for me and my BMW X4 Competition that I absolutely adore. As the accident was NOT my fault, I was not sure of how to proceed with the claim but Toni supported me through the entire process. I also had to get my repair done in a quick period as I needed it back for work and Toni ensured this happened. I would never go anywhere else with my treasured vehicle!! THANK YOU SO MUCH

    thumb Brenda Christie-David

    5 star review  I couldn’t have picked a better place. They don’t forget about the smallest details...I highly recommend them... thank you so much for the great Job 👏

    thumb Vahid Ahmadi

    5 star review  Very satisfied with the service and the team, especially with Maddie who is such a gem at front desk who made the experience so easy for me! The team always kept in contact with me throughout and gave necessary updates, which made it easy for me to go about the week and not have to worry. Highly recommend for those who needs quality service and quality parts!

    thumb Jeremy Fuertes
  • 5 star review  Highly recommend the team at Parramatta Smash Repairs. They're very professional, fully transparent and do absolute top quality work. I would never trust anyone else with my car.

    thumb Kyle Austin

    5 star review  Parramatta Smash Repairs were fantastic in the way that they looked after every need. Sam Lahood and his team assessed my car quickly, booked it in for repairs quickly and had it returned to me in just over a week from accident to completion. They even went to the effort of taking care of the hire car for me. The whole repair process was so seamless and easy. I highly recommend their team to look after you next time you need quality service on your repairs.

    thumb Gordon McComiskie

    5 star review  If you’re needing to find a smash repair outlet, it typically means your car is damaged and it’s just something you don’t want to deal with. I’ve used smash repairers close to home but happened to use Parramatta Smash Repairs when my beloved BMW was involved in an incident. Sam and the ladies on the desk are amazing and made the experience far better than I anticipated. I know nothing about cars but Sam explained the process, the timing and my options and did everything he said he’d do to help me, especially living over an hour away. He instilled my absolute trust that I wasn’t being ripped off or lied to which is so important . I have just had to make inquiries and seek Sam’s assistance regarding an incident involving my son and again it’s been resolved professionally and to my satisfaction. I would not use anyone else despite the location from my home.

    thumb Catherine Ruthven
  • 5 star review  I took my Mercedes in for a bonnet realignment. Sam was extremely professional and organised to have the work completed immediately while I waited. The work was completed efficiently and the bonnet was realigned perfectly within 15 minutes. I can highly recommend Sam and the team at Parramatta Smash Repairs!

    thumb George Hanna

    5 star review  Myself and my business Australian Tint Wizard have used Parramatta Smash Repairs for over 30 years personally and professionally. Their customer service is second to none and their work is flawless. I couldn't recommend them more highly to anyone needing their car repaired!

    thumb Jeff Cureton

    5 star review  Would highly recommend Parramatta Smash Repairs. Sam and the girls at the front desk were always professional and polite. They took the time to explain every detail as well as offer helpful tips with what I was entitled to from insurance companies (I wasn’t the driver at fault). Really appreciated their expertise and friendliness.

    thumb ITB Sydney South
  • 5 star review  I highly recommend ! Fix my Mercedes like it’s brand new and the service was amazing friendly team Definitely recommend! Thanks guys

    thumb Ellen Imseih

    5 star review  Once I picked up my car, on time as they promised, I realized I had come to the right place! What a good, honest professional team. A highly recommended jewel at Parramatta Thanks

    thumb Osama Sydney

    5 star review  A Fast & Efficient process Driven organisation, great quality service

    thumb George Hicks
  • 5 star review  Had the rear bumper of my BMW M135i recently repaired by Parramatta Smash Repairs through an insurance claim. Will definitely recommend them to family and friends. Everyone was extremely professional, polite and courteous. Thankyou Sam for explaining the process of repairing the bumper. Your team is wonderful. ❤

    thumb Punam Pitambar
  • 5 star review  An extremely satisfied customer here! First time needing a smash repairs shop for my brand new Mini Cooper and I felt completely safe leaving it in the trustworthy hands of Parramatta Smash Repairs. Very helpful and professional business from the time I called up to enquire and book in to when I picked up the car post repairs. My Mini Cooper was ready to be collected within the timeframe I was given (early actually) and I was very happy with the quality repairs performed! The damage (scratches under front grill) are completely gone and the car has been restored back to factory. Look no further for your baby on 4 wheels than Parramatta Smash Repairs. I highly recommend them.

    thumb Jessica Papponetti
  • 5 star review  Have been to this place few times in past, both good and bad experience. For this time, I got hit by someone else's fault. And went to parramatta smash repair for inspection. Very pleasant experience with Mark, he is very nice and caring guy. so far so good, hope this time will be a good experience all the way. Thank you Mark the technician and Jori the receptionist for the help.

    thumb J Z
  • 5 star review  The team at Parra Smash Repairs went above and beyond on my BMW. Very efficient, professional and remarkable results. Highly recommend for luxury vehicles. Best in Sydney! Thank you!

    thumb Ness LS
  • 5 star review  Sam and the staff at Parramatta Smash Repairs were very helpful and accomodating to my paint query and were able to help me out straight away. Their friendly nature made you feel immediately at ease and comfortable while waiting for the job to be completed. A thorough explanation of maintenance requirements was given at the completion of the job. I highly recommend them.

    thumb Syl Mar
  • 5 star review  Fantastic people to deal with. My car is better than new. Thanks heaps.

    thumb Tony Eltakchi
  • 5 star review  These guys are the best at what they do, hands down the best. I’ve had 4 cars repaired (2 were Mercedes) on each occasion the vehicles were repaired back to there original factory finish. Sam and David are both accommodating and professional and cannot speak highly enough of them. Highly recommend this business.

    thumb David Tunstall
  • 5 star review  Very professional outfit, Parramatta Smash Repairs… The first thing I noticed was how clean their workshop was, plus each tradesperson had their own clean dedicated work area with dedicated storage for parts and tools. This is important as it provides a happy and quality controlled workplace - which means you the customer get a high quality repair. Also of note is the fact they have plenty of room to store your car and repair it… Just take a look at other smash repair companies, with messy and cluttered workshops with your vehicles half repaired and parked out on the road with the windows open! Parramatta Smash Repairs is what you expect a professional outfit to be. And finally the work - our car has a very difficult paint to match and apply; however the team at Parramatta Smash Repairs did such a great job, it looked like it just came out of the factory! I highly recommend Parramatta Smash Repairs.

    thumb CGC - (Custom Garage Cabinets)
  • 5 star review  Very professional staff especially Jana and Sam, made the experience of repairing a smashed vehicle less traumatic with their excellent service. Highly recommended A+++

    thumb George Daoud
  • 5 star review  Excellent service! Very friendly, helpful and professional staff that made the whole process easy and always kept me up to date with the progress of my car. 10/10 - thank you!

    thumb Jessica L

LifeTime Guarantee On All Repairs

At Parramatta Smash Repairs, we are proud to declare that all repairs come with a Life Time Guarantee (for the time that you own your vehicle). We are so confident with our expertise and abilities on all repairs that we are pleased to back it up with this guarantee.

COVID-19 Announcement

We would like to inform you that all facilities are currently operational, and we are able to receive new vehicle repair requests. If you have any queries on a new or existing job, please call (02) 9630 7200 for assistance.

Announcement
Hi there! Parramatta Smash Repairs will continue business as usual during the 2020 festive season, except the public holidays and on the 26th December 2020 & 2nd January 2021.
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